Accessibility for Disabled Passengers Flashcards

What is the purpose of the 'Please offer me a seat' badge scheme on buses?

Answer: To help passengers with invisible disabilities (hidden conditions) to signal that they need a seat — others should offer their seat when they see the badge

The 'Please offer me a seat' badge is designed for passengers with hidden or invisible disabilities who may look well but have conditions that make standing difficult or dangerous. The badge signals to other passengers that they should offer a seat.

How should a PCV driver assist a passenger who is an ambulant wheelchair user (can walk but uses a wheelchair)?

Answer: Offer appropriate assistance based on the passenger's expressed needs — they know best what help they require

Ambulant wheelchair users have varying needs. The driver should ask what assistance the passenger needs, not assume. Some may prefer to sit in a seat and have their wheelchair stored; others may remain in their wheelchair. The passenger's choice should be respected.

What is a 'companion card' scheme and how does it affect PCV driver duties?

Answer: Allows a disabled person's companion to travel free — the driver should accept companion cards as part of the operator's accessibility policy

Companion card schemes (like the Disabled Persons Railcard equivalent for buses in some areas) allow a free travel companion for disabled passengers. Drivers must be aware of and accept valid companion cards as part of the accessibility service.

What is the significance of the 'sunflower lanyard' scheme for PCV drivers?

Answer: It indicates a passenger has a hidden disability — drivers should offer assistance and be patient, understanding the passenger may need more time or help

The hidden disability sunflower lanyard is used by passengers with non-visible conditions (autism, epilepsy, Crohn's disease, chronic pain, etc.) to discreetly signal to staff that they may need additional patience, time, or assistance.

What should a PCV driver do if a passenger with autism becomes distressed during the journey?

Answer: Remain calm, reduce sensory stimulation if possible (lower volume of announcements), speak quietly and calmly, and involve only as many people as necessary

Passengers with autism may become distressed by sensory overload, unexpected changes, or crowding. A calm environment helps. Drivers should speak quietly and simply, minimise unnecessary stimulation, and give the passenger space and time to self-regulate.

What is 'passenger assistance training' and how does it benefit PCV operations?

Answer: Training that teaches drivers how to safely and respectfully assist disabled passengers — covering equipment use, communication, and attitudinal awareness

Passenger assistance training covers how to deploy ramps, use wheelchair restraints, communicate with deaf or visually impaired passengers, assist ambulant passengers, and understand the needs and preferences of passengers with various disabilities. It improves service quality and reduces the risk of injury.