TOEIC Listening and Reading Test — Questions and Answers

Question 1: A radio advertisement says: "Visit Maple Home Furnishings this weekend for our annual clearance sale. All sofas are 40% off and dining sets are 25% off. Sale ends Sunday at closing." Which item has the bigger discount?

Neither item is discounted
Dining sets
Both have the same discount
Sofas (Correct answer)

Correct answer: Sofas

Sofas are discounted 40% while dining sets are 25% off, so sofas have the larger discount.

Question 2: Staff are encouraged to _______ any concerns directly to their line manager.

arising
raise (Correct answer)
rise
arose

Correct answer: raise

'Raise' is a transitive verb meaning to bring up a concern or issue. 'Encouraged to raise' follows the infinitive structure correctly.

Question 3: _______ the project was completed ahead of schedule, the client was extremely pleased with the team's performance.

Therefore
Despite
Because (Correct answer)
However

Correct answer: Because

The correct answer is 'Because'. This conjunction is used to show the reason or cause for the client being pleased. The first clause (the project was completed ahead of schedule) is the reason for the second clause (the client was extremely pleased).

Question 4: A job posting states: 'Candidates must have a minimum of three years' experience in a relevant field. Proficiency in Microsoft Office is required. Knowledge of CRM software is preferred.' Which requirement is optional?

Experience in a relevant field
Knowledge of CRM software (Correct answer)
Proficiency in Microsoft Office
Three years of work experience

Correct answer: Knowledge of CRM software

'Preferred' means it is desirable but not mandatory. Only CRM software knowledge is 'preferred,' making it the optional requirement.

Question 5: A customer service policy reads: 'Refunds will be processed within 7 to 10 business days of receiving the returned item. Shipping fees are non-refundable.' Which statement is true?

Items must be returned within 7 to 10 days
All fees including shipping are fully refundable
Customers will not get back the shipping cost they paid (Correct answer)
Refunds are processed on the same day

Correct answer: Customers will not get back the shipping cost they paid

'Non-refundable' means shipping fees will not be returned to the customer, even when a refund is issued for the item.

Question 6: Two colleagues talk: Man: 'Is the new printer set up in the supply room?' Woman: 'Yes, but it's been jamming frequently. IT is coming to look at it this afternoon.' What problem does the printer have?

It jams frequently (Correct answer)
IT removed it for repairs
It has not been installed yet
It is out of ink

Correct answer: It jams frequently

The woman explicitly states the printer 'has been jamming frequently,' which identifies the current technical problem.

Question 7: Questions 3-4 refer to the following article. TechScene Magazine The new Voltex Pro laptop is a formidable entry into the high-performance computing market. Aimed at creative professionals, its most lauded feature is the 'TrueColor' display, which offers unparalleled color accuracy for graphic designers and video editors. The device also boasts a processing speed that is 20% faster than its predecessor, allowing for seamless multitasking across demanding applications. However, this power comes at a cost. The Voltex Pro is significantly heavier than other models in its class, which may deter professionals who travel frequently. Additionally, its battery life, while adequate for office use, falls short of the all-day performance some competitors offer. Despite these drawbacks, for users who prioritize performance and screen quality above all else, the Voltex Pro is an exceptional, if weighty, choice. In the article, the word 'lauded' in paragraph 1 is closest in meaning to

praised (Correct answer)
criticized
questioned
hidden

Correct answer: praised

The sentence describes the 'TrueColor' display as the laptop's 'most lauded feature,' which offers 'unparalleled color accuracy.' The positive context indicates that 'lauded' means acclaimed or praised. The other options have negative or neutral connotations that do not fit the context.

Question 8: The universities that OUC permits international students to transfer to offer the courses in...

the English Language (Correct answer)
a native language
the native language
their native language

Correct answer: the English Language

They are provided in English to students from Canada. Unless, of course, you choose to enroll in French, German, or Spanish.

Question 9: You see a photograph of a woman holding a microphone and speaking to a large audience in an auditorium. Which description is correct?

A woman is demonstrating a cooking technique.
A woman is conducting a job interview.
A woman is singing a lullaby to children.
A woman is giving a speech in an auditorium. (Correct answer)

Correct answer: A woman is giving a speech in an auditorium.

Holding a microphone and speaking to a large audience in an auditorium describes a public speaking or keynote event.

Question 10: You hear: 'Do we have enough inventory to fulfill the large order?' Which response is most appropriate?

We recently upgraded our storage system.
Inventory management is a complex process.
I'll need to check the warehouse records to confirm. (Correct answer)
The order was placed two days ago.

Correct answer: I'll need to check the warehouse records to confirm.

The question asks about inventory sufficiency. 'I'll need to check the warehouse records' is honest and practical, showing the responder will take action to find the answer.

Question 11: The maintenance crew works ______ to ensure all equipment is functioning correctly.

diligent
more diligent
diligence
diligently (Correct answer)

Correct answer: diligently

"Diligently" is the adverb that modifies the verb "works." The adjective, noun, and comparative adjective forms cannot directly modify a verb.

Question 12: A business email reads: "Dear Team, As you may have heard, we have decided to relocate our head office to a larger facility in the north district. The move is scheduled for the second weekend of November. More details on transportation support and storage will follow next week." What will staff receive next week?

Moving assistance from a contractor
The address of the new facility
Transportation and storage details (Correct answer)
Their new office assignments

Correct answer: Transportation and storage details

The email explicitly states that details on transportation support and storage will follow next week.

Question 13: An advertisement reads: "Sunrise Fitness — New Member Promotion. Join before August 31st and receive your first month FREE. Monthly membership: 9. Annual membership: 50 (save 38 compared to monthly). Offer valid for new members only." How much does an annual membership cost?

38
01
9
50 (Correct answer)

Correct answer: 50

The advertisement clearly states that the annual membership costs 50.

Question 14: A news article begins: 'XYZ Corporation announced a major restructuring plan that will affect over 2,000 positions across its global operations.' What is the article about?

A company relocating its headquarters overseas
A company undergoing significant organizational changes (Correct answer)
A company hiring 2,000 new employees worldwide
A company launching a new global product line

Correct answer: A company undergoing significant organizational changes

'Restructuring' involves reorganizing the company structure, and 'affecting 2,000 positions' typically implies job changes or reductions, confirming significant organizational change.

Question 15: ______ completing the orientation program, new hires will be assigned to their respective departments.

Upon (Correct answer)
Since
While
During

Correct answer: Upon

'Upon' followed by a gerund expresses the meaning 'immediately after,' which fits the sequence of finishing orientation and then receiving a department assignment. 'During' implies simultaneity. 'While' requires a full clause with a subject. 'Since' refers to a starting point in time, not a completed action.

Question 16: Questions 5-6 refer to the following advertisement and email. Advertisement Oakridge Business Center - Office Suites for Lease Elevate your business with a professional address at the Oakridge Business Center. We offer flexible leasing terms on fully furnished office suites, perfect for startups and established companies alike. Our amenities include: * High-speed internet * 24/7 building access * Mail handling service * Access to shared conference rooms (booking required) * Kitchenette with complimentary coffee and tea Special Offer: Sign a 12-month lease by April 30 and receive the first two months rent-free! Contact us today for a tour: leasing@oakridgecenter.com or 555-0182. Email To: leasing@oakridgecenter.com From: s.valeria@innovatech.com Date: May 2 Subject: Inquiry Regarding Office Suite Dear Leasing Manager, I saw your advertisement for office suites and am very interested in your facility. My company, InnovaTech, is a small software development startup with a team of six people. We are looking for a space that can accommodate us starting next month. I would like to schedule a tour sometime next week. I am also curious if the special offer mentioned in the ad is still available. We are prepared to sign a one-year lease if the space meets our needs. Thank you, Silvia Valeria What is the purpose of Ms. Valeria's email?

To book a conference room
To request information and a viewing of the office space (Correct answer)
To cancel a previously scheduled tour
To complain about the internet speed

Correct answer: To request information and a viewing of the office space

In the email, Ms. Valeria states, 'I would like to schedule a tour sometime next week' and asks a question about the 'special offer.' This shows she is gathering information and wants to see the facility, which aligns with the correct answer. The other options are not mentioned in her email.

Question 17: Article Snippet from 'Modern Business Weekly' To remain competitive, corporations must constantly seek to optimize their operations. The integration of new logistical software allows for more efficient supply chain management, which is a pivotal factor in reducing overhead costs. This software can meticulously track inventory, forecast demand with greater accuracy, and automate shipping schedules. By streamlining these processes, companies not only save money but also enhance customer satisfaction through more reliable delivery times. In the article, the word 'pivotal' is closest in meaning to:

optional
crucial (Correct answer)
complicated
minor

Correct answer: crucial

The context suggests that efficient supply chain management is a very important ('pivotal') factor in reducing costs. 'Crucial' means extremely important or necessary, making it the best synonym in this context.

Question 18: What are two of the activities that a ticket purchaser can do at the dance?

eat and dance
drink and eat
drink and dance (Correct answer)
party and dance

Correct answer: drink and dance

Event announcements for dances commonly highlight opportunities for attendees to socialize, dance, and enjoy refreshments. The passage explicitly mentions that ticket purchasers can engage in both drinking and dancing, which are typical activities offered at a social dance event.

Question 19: The manager suggested _______ the weekly staff meeting to Friday mornings to better accommodate everyone's schedule.

moving (Correct answer)
moved
to move
move

Correct answer: moving

Certain verbs, such as 'suggest', 'enjoy', 'avoid', and 'postpone', must be followed by a gerund (the -ing form of a verb). The infinitive form 'to move' is incorrect in this context.

Question 20: Questions 1-2 refer to the following email. To: All Full-Time Staff From: Human Resources Subject: Upcoming Professional Development Day Date: October 26 This is a reminder that the mandatory annual Professional Development Day for all full-time employees will take place on Friday, November 17. All company offices will be closed to the public on this day. This year's theme is 'Innovate and Collaborate.' The day will begin at 9:00 A.M. in the main auditorium with a keynote address from our CEO, Ms. Anya Sharma. Following the address, you will attend the two breakout sessions you selected during the pre-registration period last month. A catered lunch will be provided at 12:30 P.M. in the cafeteria. The afternoon will be dedicated to team-building exercises within your respective departments, concluding at 4:30 P.M. Please remember to bring your employee ID badge for check-in. We look forward to a productive and engaging day. What will happen in the afternoon?

Lunch will be served in the cafeteria.
Employees will listen to a keynote address.
Attendees will choose their breakout sessions.
Staff will participate in activities with their own teams. (Correct answer)

Correct answer: Staff will participate in activities with their own teams.

The email states, 'The afternoon will be dedicated to team-building exercises within your respective departments.' This directly corresponds to the correct answer. The keynote address is in the morning, lunch is at 12:30 P.M., and breakout sessions were chosen prior to the event.

Question 21: Which underlined portion contains a grammatical error? 'The project manager (A) suggested to revise the budget (B) proposal before (C) submitting it to (D) the board.'

(A) suggested to revise (Correct answer)
(D) the board
(C) submitting it to
(B) proposal before

Correct answer: (A) suggested to revise

The verb 'suggest' must be followed by a gerund, not an infinitive. The correct form is 'suggested revising the budget proposal.'

Question 22: Please ensure that all confidential documents are stored _______ in the designated filing cabinets.

security
securely (Correct answer)
secured
secure

Correct answer: securely

'Securely' is an adverb modifying the past participle 'stored.' Adverbs modify verbs and other verb forms.

Question 23: Which part has a grammatical error? "The client (A) who called yesterday (B) wanted to speak with (C) someone knowledgeable (D) about our produces."

(A) who called yesterday
(D) about our produces (Correct answer)
(C) someone knowledgeable
(B) wanted to speak with

Correct answer: (D) about our produces

"Produces" is a verb form. The correct noun for items manufactured or sold is "products." Using the wrong word class is the error.

Question 24: The merger negotiations have been _______ for several months without reaching a final agreement.

gone on
on go
ongoing (Correct answer)
ongoingly

Correct answer: ongoing

'Ongoing' is an adjective used predicatively after 'have been,' meaning the negotiations are still continuing. It accurately describes the current state.

Question 25: Identify the error: "The presentation was so (A) impressive that everyone in (B) the audience gave (C) the speaker a (D) stand ovation."

(B) the audience
(A) impressive
(C) the speaker
(D) stand ovation (Correct answer)

Correct answer: (D) stand ovation

The correct collocation is "standing ovation," not "stand ovation." The present participle adjective "standing" is required.

Question 26: We regret to inform you that the shipment has been ______ due to adverse weather conditions.

delay
delaying
delays
delayed (Correct answer)

Correct answer: delayed

"Has been delayed" uses the present perfect passive, requiring the past participle "delayed." The base form, present participle, and plural noun are all grammatically incorrect here.

Question 27: Questions 1 through 3 refer to the following radio advertisement. (Audio Transcript) 'Are you tired of slow internet speeds that can't keep up with your busy life? Do you experience frustrating buffering when trying to stream your favorite shows? Then it's time to switch to SwiftNet Fiber Optics! For a limited time, new customers can get our Gigaspeed package for just fifty dollars a month for the first year. That's a full gigabit of download speed, fast enough for the whole family to stream, game, and work from home without any slowdowns. And if you sign up online by this Friday, we'll waive the seventy-five-dollar installation fee. Don't wait! Visit us at swiftnet.com to check availability in your area and make the switch today. SwiftNet: Internet that moves at the speed of you.' 1. What product is being advertised?

A home security system
An internet service (Correct answer)
A cable television package
A mobile phone plan

Correct answer: An internet service

The advertisement repeatedly mentions 'internet speeds', 'buffering', 'stream', 'download speed', and identifies the company as 'SwiftNet Fiber Optics,' all of which directly relate to an internet service.

Question 28: An email reads: "Dear Ms. Tanaka, Thank you for your inquiry about the Deluxe Conference Package. The rate of $1,200 covers the main hall rental, audiovisual equipment, and a catered lunch for up to 50 guests. Should your group exceed 50 attendees, an additional charge of $18 per person will apply. Please confirm your guest count at least five days before the event." What must Ms. Tanaka do before the event?

Reserve audiovisual equipment separately
Choose a catering menu
Confirm the number of attendees (Correct answer)
Pay the full balance in advance

Correct answer: Confirm the number of attendees

The email instructs Ms. Tanaka to confirm her guest count at least five days before the event. The other items are either included in the package or not mentioned as her responsibility.

Question 29: A press release states: 'GlobalTech has partnered with EduLearn to provide free online courses to employees of member companies. The initiative aims to improve workforce skills across the technology sector.' Who benefits from this partnership?

Employees of companies that are members of the partnership (Correct answer)
University students in the technology field
Only GlobalTech's internal employees
All internet users globally

Correct answer: Employees of companies that are members of the partnership

The text specifies 'employees of member companies,' meaning the benefit is limited to those working for companies that are part of this partnership.

Question 30: __________________ all those applying, Mr. Jamison was the most experienced applicant

From
With
Against
Of (Correct answer)

Correct answer: Of

The preposition 'Of' is correctly used here to indicate selection or comparison within a group. The phrase 'Of all those applying' means 'among all the applicants' and is the standard grammatical construction for identifying the superlative (the most experienced) from a larger set. Other options like 'From,' 'Against,' or 'With' do not convey this specific meaning as naturally or grammatically.

Question 31: A business article states: "Remote work policies have increased employee satisfaction in many organizations, though some managers report challenges in maintaining team cohesion." What challenge do managers face?

Recruiting remote workers internationally
Managing multiple time zones
Keeping teams connected and unified (Correct answer)
Reducing operating costs for home offices

Correct answer: Keeping teams connected and unified

'Maintaining team cohesion' means keeping the team connected and working well together — the challenge identified for managers in the article.

Question 32: Where are two places an interested party can purchase tickets?

phone and Internet (Correct answer)
fax and Internet
Internet and in person
fax and phone

Correct answer: phone and Internet

Modern event announcements typically provide multiple convenient options for purchasing tickets. The passage explicitly lists both phone and Internet as methods for interested parties to buy tickets, reflecting common accessibility for event sales in today's digital age.

Question 33: Two employees speak: Manager: 'We need to finalize the budget proposal before the board meeting on Monday.' Employee: 'I've already completed my section. Should I send it to you?' Manager: 'Yes, please send it to me by end of day today.' By when must the employee send the proposal section?

By the end of the week
Immediately, during the phone call
By the end of today (Correct answer)
Before Monday's board meeting

Correct answer: By the end of today

The manager specifies 'by end of day today,' setting the deadline for receiving the employee's section.

Question 34: A memo states: "All expense claims must be submitted with original receipts. Claims submitted without receipts will be returned unpaid." What will happen to claims without receipts?

They will not be paid and will be sent back (Correct answer)
They will be forwarded to senior management
They will be paid after a one-week review
They will be approved if the amount is under $50

Correct answer: They will not be paid and will be sent back

The memo explicitly states claims without receipts 'will be returned unpaid' — they are rejected and returned without payment.

Question 35: Identify the grammatical error: "The meeting was postponed due to the manager did not have the necessary documents."

"necessary documents" should be "the necessary document"
"The meeting" should be "A meeting"
"was postponed" should be "had been postponed"
"due to the manager did not have" should be "due to the manager not having" or "because the manager did not have" (Correct answer)

Correct answer: "due to the manager did not have" should be "due to the manager not having" or "because the manager did not have"

'Due to' is a preposition and must be followed by a noun phrase, not a full clause. Either use 'because' (conjunction + clause) or 'due to + noun phrase' ('due to the manager's lack of documents').

Question 36: A meeting agenda lists: '1. Review of Q3 sales figures. 2. Discussion of marketing strategy for Q4. 3. Budget approval for new projects. 4. Any other business.' What is the LAST formal agenda item before open discussion?

Any other business
Discussion of marketing strategy
Budget approval for new projects (Correct answer)
Review of Q3 sales figures

Correct answer: Budget approval for new projects

'Any other business' (item 4) is the open discussion portion. The last formal agenda item is item 3: budget approval for new projects.

Question 37: The board of directors has yet to reach a _______ on the proposed merger.

decision (Correct answer)
decisive
decisively
decide

Correct answer: decision

'Decision' is a noun needed after the article 'a' and the adjective 'final' (implied). 'Reach a decision' is a standard business collocation.

Question 38: Look closely at the photograph. Which of the following is happening on the kitchen counter?

C. Some fruit is being prepared on a cutting board. (Correct answer)
D. The table is being set for dinner.
A. A pie is being taken out of the oven.
B. A pot of water is boiling on the stove.

Correct answer: C. Some fruit is being prepared on a cutting board.

The image clearly shows fruit, a knife, and a cutting board on the counter, indicating that food preparation, specifically involving fruit, is underway. The other activities are not shown.

Question 39: Questions 4 through 6 refer to the following announcement. (Audio Transcript) 'Good morning, and welcome to the annual conference for the National Association of Urban Planners. My name is Elena Vance, and I'm the director of the association. We're thrilled to have you all here in Chicago. Before we begin with our keynote address from Mayor Davison, I'd like to make a quick announcement regarding this afternoon's schedule. The 'Sustainable Cities' workshop, originally scheduled for 2 P.M. in Room 101, has been moved to the Grand Ballroom to accommodate a larger than expected number of attendees. The time, 2 P.M., remains the same. Also, please remember to visit the exhibitor hall during the lunch break to see the latest innovations in planning software. Enjoy the conference.' 5. What has been changed about the 'Sustainable Cities' workshop?

Its speaker
Its time
Its location (Correct answer)
Its topic

Correct answer: Its location

The speaker states that the workshop 'has been moved to the Grand Ballroom.' She explicitly says, 'The time, 2 P.M., remains the same,' indicating only the location has changed.

Question 40: The new software is designed to _______ the process of data entry, making it faster and more accurate.

complicate
terminate
obstruct
streamline (Correct answer)

Correct answer: streamline

The correct answer is 'streamline', which means to make a process more efficient and effective. The context 'making it faster and more accurate' indicates a need for a word with a positive, efficiency-improving meaning.

Question 41: What are the two gifts that guests can get at the dance?

drink and a prize (Correct answer)
free tickets and drinks
prize and a ticket
drink and a door prize

Correct answer: drink and a prize

In addition to the opportunity to win a prize for the best costume, each ticket buyer receives a drink of their choosing.

Question 42: Phone call: Man: 'Good afternoon. This is Daniel Park from Meridian Solutions. I'm calling about invoice number 8832.' Receptionist: 'Hello, Mr. Park. I'll connect you with our accounts department right away.' Where is the man being transferred?

The sales department
The accounts department (Correct answer)
The customer service department
The manager's direct line

Correct answer: The accounts department

The receptionist says 'I'll connect you with our accounts department right away' — accounts department is where the call is being transferred.

Question 43: The survey results were ______ consistent with our previous findings.

remark
remarkable
remarkably (Correct answer)
remarked

Correct answer: remarkably

"Remarkably" is an adverb that modifies the adjective "consistent." The adjective, past tense verb, and noun forms do not serve this modifying function.

Question 44: What do the letters "OUC" stand for?

Okanagan University College (Correct answer)
Oh, you see?
Ontario University College
Okanagan College

Correct answer: Okanagan University College

This question requires direct recall from the provided text. The passage explicitly states that "OUC" is an acronym for Okanagan University College. This is a factual detail presented within the informational material.

Question 45: An office notice reads: 'The kitchen will be unavailable from Monday to Wednesday due to renovation work. A temporary break room has been set up on the second floor during this period.' What is available on the second floor?

Renovation equipment storage
A temporary break room (Correct answer)
A permanent staff lounge
The main kitchen facilities

Correct answer: A temporary break room

The notice explicitly states that 'a temporary break room has been set up on the second floor' as an alternative during the kitchen renovation.

Question 46: You see a photograph of a woman at a desk signing a document while another person sits across from her. Which description is most accurate?

A woman is drawing a portrait of another person.
A woman is eating lunch at her desk.
A woman is taking notes during a telephone call.
A woman is signing a document at a desk. (Correct answer)

Correct answer: A woman is signing a document at a desk.

Signing a document at a desk with another person present is a common business transaction scenario, such as signing a contract.

Question 47: You hear: 'Which department handles customer complaints?' Which response is best?

The customer satisfaction rate has improved.
Customer service takes care of all complaints. (Correct answer)
We received several complaints last week.
Complaints should be submitted in writing.

Correct answer: Customer service takes care of all complaints.

The question asks which department handles complaints. Naming 'customer service' as the responsible department directly answers the question.

Question 48: The four programs offered by OUC International Education are for..

international students only
all non-English students (Correct answer)
local students only
domestic students only

Correct answer: all non-English students

The term "International Education" in the context of OUC programs strongly indicates that these offerings are designed for students coming from other countries. Such students often have diverse linguistic backgrounds, and the programs aim to support their academic and language integration, making them suitable for all non-English students.

Question 49: A weather report states: "Expect heavy rain throughout Tuesday, tapering off by Wednesday morning. Thursday will be partly cloudy with temperatures returning to seasonal norms. Travelers should plan accordingly." What will Wednesday's weather be like in the morning?

Severe thunderstorms
Rain tapering off (Correct answer)
Heavy rain continuing
Clear and sunny

Correct answer: Rain tapering off

The report says rain tapers off by Wednesday morning, meaning it is still ending rather than fully cleared.

Question 50: When executives discuss 'due diligence' before a merger, what are they referring to?

A thorough investigation and evaluation of a business before a deal (Correct answer)
The legal process of registering a new company name
Ensuring employees meet their productivity targets
Annual workplace safety inspections

Correct answer: A thorough investigation and evaluation of a business before a deal

Due diligence is a comprehensive appraisal of a business conducted before signing a contract to evaluate assets, liabilities, and business potential.

Question 51: Choose the incorrect section that is underlined:

presented
before going
will might (Correct answer)
may have to

Correct answer: will might

The phrase 'will might' is grammatically incorrect because it uses two modal verbs ('will' and 'might') consecutively. English grammar does not allow for two modal verbs to be used together in this way. One of the modal verbs should be chosen, or the sentence needs to be rephrased to convey the intended meaning using only one modal verb or an alternative construction.

Question 52: Questions 1 through 3 refer to the following radio advertisement. (Audio Transcript) 'Are you tired of slow internet speeds that can't keep up with your busy life? Do you experience frustrating buffering when trying to stream your favorite shows? Then it's time to switch to SwiftNet Fiber Optics! For a limited time, new customers can get our Gigaspeed package for just fifty dollars a month for the first year. That's a full gigabit of download speed, fast enough for the whole family to stream, game, and work from home without any slowdowns. And if you sign up online by this Friday, we'll waive the seventy-five-dollar installation fee. Don't wait! Visit us at swiftnet.com to check availability in your area and make the switch today. SwiftNet: Internet that moves at the speed of you.' 3. What is the main benefit of the 'Gigaspeed' package mentioned in the talk?

It is very fast. (Correct answer)
It does not require a contract.
It includes free streaming service subscriptions.
It is available in all areas.

Correct answer: It is very fast.

The talk emphasizes the speed of the package, describing it as 'Gigaspeed,' 'a full gigabit of download speed,' and 'fast enough... without any slowdowns.' This clearly points to high speed as its primary advantage.

Question 53: A woman calls her doctor's office to reschedule an appointment. The receptionist says Tuesday at 2 PM is available. Why does the woman say that time does not work?

The office is too far on Tuesdays
She prefers morning appointments
She has a meeting at that time (Correct answer)
She will be traveling

Correct answer: She has a meeting at that time

The woman explains she has a team meeting every Tuesday afternoon that conflicts with the proposed appointment slot.

Question 54: A flyer reads: "Grand Opening — Maple Street Farmers Market! Join us every Saturday from 7:00 AM to 1:00 PM starting June 7. Local vendors will offer fresh produce, baked goods, and handmade crafts. Vendors interested in participating should contact market coordinator Diana Walsh at dwalsh@maplestmarket.org by May 20." Who should contact Diana Walsh?

Customers who want early access to the market
Shoppers who need directions to the market
Vendors who wish to sell at the market (Correct answer)
Local residents seeking volunteer opportunities

Correct answer: Vendors who wish to sell at the market

The flyer specifies that vendors interested in participating should contact Diana Walsh by May 20. The contact information is provided only for prospective vendors, not for shoppers or volunteers.

Question 55: The new production line has significantly ______ our output capacity over the past quarter.

increased (Correct answer)
to increase
increase
increasing

Correct answer: increased

The auxiliary verb "has" requires the past participle "increased" to form the present perfect tense.

Question 56: Read the notice: "The Westfield Community Library will be closed for renovations from July 14 to July 28. During this period, book returns can be made at the drop-box located at 22 Maple Avenue. Online services will remain available." What can library users do during the closure?

Access extended online hours at any branch
Visit a temporary library facility
Borrow new books from the main library
Return books via a drop-box at 22 Maple Avenue (Correct answer)

Correct answer: Return books via a drop-box at 22 Maple Avenue

The notice explicitly states that book returns can be made at the drop-box at 22 Maple Avenue during the closure period.

Question 57: Questions 1-2 refer to the following email. To: All Full-Time Staff From: Human Resources Subject: Upcoming Professional Development Day Date: October 26 This is a reminder that the mandatory annual Professional Development Day for all full-time employees will take place on Friday, November 17. All company offices will be closed to the public on this day. This year's theme is 'Innovate and Collaborate.' The day will begin at 9:00 A.M. in the main auditorium with a keynote address from our CEO, Ms. Anya Sharma. Following the address, you will attend the two breakout sessions you selected during the pre-registration period last month. A catered lunch will be provided at 12:30 P.M. in the cafeteria. The afternoon will be dedicated to team-building exercises within your respective departments, concluding at 4:30 P.M. Please remember to bring your employee ID badge for check-in. We look forward to a productive and engaging day. What is the main purpose of this email?

To inform the public about an office closure
To ask staff to register for breakout sessions
To announce the hiring of a new CEO
To remind employees about a required training event (Correct answer)

Correct answer: To remind employees about a required training event

The email's subject line is 'Upcoming Professional Development Day' and the first sentence explicitly states it is a 'reminder' about this 'mandatory' event. The other options are incorrect; the CEO is mentioned as a speaker, not a new hire, registration already occurred 'last month', and the information about the office closure is secondary to the main purpose of informing staff.

Question 58: Without _____ legal support, we are certain to lose the lawsuit against us.

any (Correct answer)
no
none
little

Correct answer: any

The word "without" already expresses a negative meaning. In English, we generally avoid double negatives unless for specific emphasis. "Any" is used in negative contexts (like after "without") to mean "not even a small amount" or "not a single," correctly conveying the lack of support.

Question 59: What does 'overhead' refer to in business finances?

Costs directly tied to producing a specific product
Income earned from premium clients
Revenue generated above the expected target
Ongoing operating expenses not linked to specific products or services (Correct answer)

Correct answer: Ongoing operating expenses not linked to specific products or services

Overhead refers to indirect business costs such as rent, utilities, and administrative salaries that are necessary to run the business but not directly tied to production.

Question 60: You hear: 'Are there any refreshments provided at the seminar?' Which response fits best?

The seminar covers workplace safety topics.
Yes, coffee and light snacks will be available. (Correct answer)
Please bring your own notepad and pen.
Registration opens at eight thirty.

Correct answer: Yes, coffee and light snacks will be available.

The yes/no question about refreshments is most directly answered by confirming what refreshments will be provided.

Question 61: A news broadcast states: "The city council has approved a new cycling infrastructure plan that will add 15 kilometers of protected bike lanes along major corridors by next spring." What is the main outcome of the council vote?

A cycling tax will be introduced
A new public transit system will be built
Parking restrictions will be lifted downtown
Bike lanes will be expanded across the city (Correct answer)

Correct answer: Bike lanes will be expanded across the city

The council approved a plan specifically for adding protected bike lanes, representing an expansion of cycling infrastructure.

Question 62: The rapid fall _____ stock market prices started panic among the stockholders.

in (Correct answer)
off
at
to

Correct answer: in

When referring to a change or movement within a particular market, sector, or value, the preposition "in" is typically used. "A fall in prices" or "a fall in the stock market" are standard idiomatic expressions.

Question 63: To: All Staff From: Facilities Management Subject: Important: West Wing Elevator Maintenance Please be advised that the main elevator in the West Wing will be out of service for scheduled maintenance on Wednesday, March 19th, from 8:00 AM to 5:00 PM. During this time, please use the service elevator located at the rear of the building or the main staircase. We have posted signs to direct you. We understand this may cause some inconvenience and appreciate your patience as we work to ensure our building's equipment is safe and reliable. The elevator is expected to be fully operational again by Thursday morning. What is the purpose of this memo?

To announce the installation of a new elevator
To inform employees about a temporary elevator closure (Correct answer)
To ask for volunteers to help with maintenance
To complain about the building's safety standards

Correct answer: To inform employees about a temporary elevator closure

The memo clearly states that the main elevator 'will be out of service for scheduled maintenance' on a specific date and time, which directly supports the correct answer.

Question 64: Which of the following sentences best describes the entire scene in the photograph?

A. Customers are checking out at a supermarket.
D. Spectators are leaving a concert hall.
B. Travelers are moving through an airport terminal. (Correct answer)
C. Commuters are waiting for a subway train.

Correct answer: B. Travelers are moving through an airport terminal.

The presence of people with luggage, large departure and arrival boards, and check-in counters are all key indicators of an airport terminal environment.

Question 65: Select the underlined section that contains an error:

be
late
on
by five o'clock ready (Correct answer)

Correct answer: by five o'clock ready

The phrase 'by five o'clock ready' contains an error in word order. The adjective 'ready' should typically precede the time phrase 'by five o'clock' when describing a state to be achieved by that time. The correct and natural phrasing would be 'ready by five o'clock,' indicating the state of readiness is expected to be complete at or before that time.

Question 66: A sign reads: "Parking in this lot is for authorized vehicles only. Unauthorized vehicles will be towed at the owner's expense. Monthly parking permits are available from the building management office. Hours of operation: 6 AM to 11 PM." Who may park in this lot?

Delivery vehicles during business hours
Only building management staff
Vehicles with a valid monthly permit or authorization (Correct answer)
Any member of the public

Correct answer: Vehicles with a valid monthly permit or authorization

The sign states parking is for "authorized vehicles only" and that monthly permits can be obtained, meaning authorized or permit-holding vehicles may park there.

Question 67: Select the underlined section that contains an error:

it
standing out (Correct answer)
in which
Although

Correct answer: standing out

The phrase 'in which standing out' is grammatically incorrect. 'In which' is a relative pronoun that introduces a clause, and it should be followed by a subject and a finite verb, or an infinitive phrase. 'Standing out' is a present participle, and its usage here creates an ungrammatical construction. It should likely be 'in which it stood out' or 'in which to stand out' depending on the intended meaning.

Question 68: A workplace announcement says: "Starting next Monday, all staff must use the rear entrance while the main lobby is being renovated. ID badges are required for entry. This will continue for approximately three weeks." What should employees do during the renovation?

Work from home for three weeks
Submit their ID badges to security
Enter through the back of the building (Correct answer)
Use a temporary lobby on the second floor

Correct answer: Enter through the back of the building

The announcement directs all staff to use the rear entrance and carry their ID badges during the three-week renovation period.

Question 69: A product label reads: "NatureBrew Herbal Tea — Chamomile & Lavender Blend. Steep one tea bag in 200ml of hot water (90°C) for 4–5 minutes. Do not exceed recommended steeping time, as over-steeping may result in a bitter taste. Store in a cool, dry place away from direct sunlight. Best before: see bottom of box." What might happen if the tea is steeped too long?

The tea may taste bitter (Correct answer)
The tea will lose its aroma
The nutrients will be destroyed
The tea bag will dissolve

Correct answer: The tea may taste bitter

The label warns that over-steeping may result in a bitter taste. The other outcomes are not mentioned anywhere on the label.

Question 70: How much would tickets cost for a group of five?

$46 (Correct answer)
$38
$48
$50

Correct answer: $46

This question requires a calculation based on specific pricing information provided in the passage. The correct answer of $46 indicates that the passage likely offered a group discount for five tickets, making the total cost slightly less than five individual tickets would be. This is a direct application of the pricing structure presented.

Question 71: A financial podcast segment states: "Consumer spending rose 1.2% last quarter, driven primarily by increased spending on travel and dining. Meanwhile, household savings rates fell to their lowest level in five years." What two trends does the report describe?

Growing investment and stable inflation
Increased manufacturing output and trade surpluses
Higher consumer spending and lower savings (Correct answer)
Rising unemployment and falling production

Correct answer: Higher consumer spending and lower savings

The report specifically highlights a rise in consumer spending and a simultaneous fall in household savings rates.

Question 72: Memos are very popular in my office because ______ convenient and informative.

they're (Correct answer)
of
have
are

Correct answer: they're

The sentence requires a subject pronoun and a verb to complete the clause "because they are convenient and informative." "They're" is the contraction of "they are," which correctly serves this purpose, referring back to "Memos."

Question 73: A job advertisement states: "We are seeking a bilingual customer service representative fluent in English and Japanese. The role requires excellent communication skills and the ability to handle client inquiries professionally." Which language skill is required?

Fluency in both English and Japanese (Correct answer)
Advanced technical writing in Japanese
Basic Japanese communication skills
Fluency in English only

Correct answer: Fluency in both English and Japanese

'Bilingual' and 'fluent in English and Japanese' together require full proficiency in both languages — not just one or basic skills.

Question 74: A newsletter reads: "Following positive feedback from staff, the flexible working hours policy introduced in January will be made permanent." What does this tell us about the flexible working policy?

It will only apply to senior staff members
It was rejected by most employees
It will continue indefinitely after a successful trial (Correct answer)
It was introduced as a permanent policy in January

Correct answer: It will continue indefinitely after a successful trial

The policy was introduced in January (implying a trial), received positive feedback, and is now 'made permanent' — it will continue indefinitely after a successful pilot period.

Question 75: A memo reads: "To: All Department Heads. From: Human Resources. Please be advised that the annual performance review cycle will begin on October 1. Managers are required to submit completed evaluation forms for all direct reports by October 22. Training sessions on the updated review criteria will be held on September 25 and September 27. Attendance at one session is mandatory." What are department heads required to attend?

A briefing with HR on October 1
At least one training session before reviews begin (Correct answer)
The performance review meetings with each employee
Both training sessions on September 25 and 27

Correct answer: At least one training session before reviews begin

The memo states that training sessions will be held on September 25 and 27, and that attendance at one session is mandatory. Managers are not required to attend both.

Question 76: A notice reads: 'The parking garage will be closed for maintenance from July 10 to July 14. Alternative parking is available at the City Center Lot.' What is the purpose of the second sentence?

To announce a permanent closure
To explain why maintenance is needed
To warn about parking fines
To inform readers of an alternative option (Correct answer)

Correct answer: To inform readers of an alternative option

The second sentence provides an alternative parking location to help readers plan during the garage closure. It is informational and practical.

Question 77: The new marketing _______ has resulted in a significant increase in brand awareness.

campaigned
campaign (Correct answer)
campaigning
campaigns

Correct answer: campaign

'Campaign' is a singular countable noun that fits the article 'the' and the singular verb 'has resulted.' The sentence refers to one specific campaign.

Question 78: A flyer reads: "Annual Membership: $120/year. Monthly Membership: $15/month. Day Pass: $8/visit." If a person visits the facility 14 times per year, which option saves the most money?

Day passes (Correct answer)
Monthly membership
The options cost the same
Annual membership

Correct answer: Day passes

14 x (day passes) = 12. 12 x 5 (monthly) = 80. Annual = 20. Day passes at 12 are the cheapest option for 14 visits per year.

Question 79: Questions 4 through 6 refer to the following announcement. (Audio Transcript) 'Good morning, and welcome to the annual conference for the National Association of Urban Planners. My name is Elena Vance, and I'm the director of the association. We're thrilled to have you all here in Chicago. Before we begin with our keynote address from Mayor Davison, I'd like to make a quick announcement regarding this afternoon's schedule. The 'Sustainable Cities' workshop, originally scheduled for 2 P.M. in Room 101, has been moved to the Grand Ballroom to accommodate a larger than expected number of attendees. The time, 2 P.M., remains the same. Also, please remember to visit the exhibitor hall during the lunch break to see the latest innovations in planning software. Enjoy the conference.' 6. According to the speaker, what can be found in the exhibitor hall?

Copies of the keynote address
The 'Sustainable Cities' workshop
Lunch and refreshments
New planning software (Correct answer)

Correct answer: New planning software

The speaker advises listeners to '...visit the exhibitor hall during the lunch break to see the latest innovations in planning software.' This directly states what is available in that location.

Question 80: (Narrator) Listen to a conversation between two coworkers. (Woman): Tom, are you going to the new employee orientation this afternoon? (Man): I'm not. I have a dentist's appointment I can't reschedule. Could you possibly pick up a welcome packet for me? (Woman): No problem. It's in the main conference room at 2 PM, right? (Man): That's what the email said. I'd appreciate it. I want to make sure I get the updated holiday schedule. (Narrator) Why is the man not attending the orientation?

He has to finish an urgent report.
He has a prior medical appointment. (Correct answer)
He is not a new employee.
He did not receive the email invitation.

Correct answer: He has a prior medical appointment.

The man clearly states, 'I have a dentist's appointment I can't reschedule' as the reason for his absence. A dentist's appointment is a type of medical appointment.

Question 81: A notice reads: "The building's fire escape routes are clearly marked with green signs at every exit. Residents should familiarize themselves with the nearest exit before an emergency occurs." What is the main purpose of this notice?

To announce the installation of new fire alarms
To inform residents about emergency exit procedures (Correct answer)
To advertise fire safety equipment for sale
To warn residents about a current fire hazard

Correct answer: To inform residents about emergency exit procedures

The notice describes exit signs and advises familiarity with exits — its purpose is to inform about emergency evacuation procedures.

Question 82: Which underlined part is incorrect? "The participants were asked to (A) fill out a form and (B) to return it (C) to the reception by (D) the end of the day."

(C) to the reception
(D) the end of the day
(B) to return it (Correct answer)
(A) fill out a form

Correct answer: (B) to return it

In parallel infinitive constructions joined by "and," the second "to" is typically omitted: "fill out a form and return it." While "to return" is not strictly wrong, the inconsistency in the parallel structure is the tested error.

Question 83: A business letter concludes: 'We look forward to a mutually beneficial relationship and hope to hear from you at your earliest convenience.' What is the tone of this closing?

Urgent and demanding
Neutral and informational
Positive and professionally hopeful (Correct answer)
Apologetic and regretful

Correct answer: Positive and professionally hopeful

'Look forward to' and 'mutually beneficial' express optimism and goodwill, while 'at your earliest convenience' is a polite business phrase showing interest without pressure.

Question 84: A business 'contract' is best described as:

A summary of a company's financial performance
A schedule of upcoming company events
An informal verbal promise between two people
A legally binding written agreement between two or more parties (Correct answer)

Correct answer: A legally binding written agreement between two or more parties

A contract is a legally enforceable agreement between two or more parties that outlines rights, duties, and obligations.

Question 85: A store intercom message says: "Attention shoppers. For the next 30 minutes, all electronics on the second floor are an additional 15% off the already-reduced sale price. Limit two items per customer." What restriction applies to this offer?

Only loyalty card members qualify
The discount applies on the first floor only
The offer is only valid on weekdays
Customers may purchase a maximum of two items (Correct answer)

Correct answer: Customers may purchase a maximum of two items

The announcement specifies a purchase limit of two items per customer during the flash sale period.

Question 86: What two things can a visitor receive at the dance?

free tickets and drinks
drink and a prize (Correct answer)
drink and a door prize
prize and a ticket

Correct answer: drink and a prize

Event descriptions often detail what attendees receive with their ticket or upon arrival. The passage explicitly states that visitors will receive a complimentary drink and have a chance to win a prize, indicating these specific benefits are part of the event offering.

Question 87: Memo To: All Department Heads From: Susan Riley, Human Resources Subject: New Employee Onboarding Process Effective May 1st, we are implementing a new, streamlined onboarding process for all new hires. The goal is to make new employees feel welcome and get them up to speed more efficiently. One key change is the introduction of a 'buddy system,' where a current employee will be assigned to mentor a new hire for their first month. Department heads will be responsible for selecting appropriate mentors. More details and training materials for mentors will be distributed next week. We are confident this initiative will foster a more collaborative environment and improve long-term employee retention. What can be inferred from the memo?

The company was recently founded.
New employees will receive a one-month vacation.
The previous onboarding process was considered inefficient. (Correct answer)
Department heads will be required to be mentors.

Correct answer: The previous onboarding process was considered inefficient.

The memo states the goal of the new process is to get employees 'up to speed more efficiently' and that the process is 'streamlined'. This language implies that the old process was not as efficient. The memo does not state the company is new, that department heads must be mentors (they must select them), or that new employees get a vacation.

Question 88: The manager requested a list of all employees who _______ the mandatory safety training.

has completed
have completed (Correct answer)
completing
completes

Correct answer: have completed

The relative pronoun 'who' refers to the plural noun 'employees'. Therefore, the verb must also be in the plural form. 'Have completed' is the correct present perfect plural verb that agrees with the subject 'employees'.

Question 89: A photograph shows a group of people gathered around a round conference table with papers and laptops in front of them. Which description fits best?

A group of people are exercising in a gym.
A group of people are waiting in a hospital reception area.
A group of people are having a meeting in a conference room. (Correct answer)
A group of people are eating dinner at a restaurant.

Correct answer: A group of people are having a meeting in a conference room.

Papers and laptops around a conference table clearly indicate a business meeting. The other settings (restaurant, hospital, gym) are inconsistent with these objects.

Question 90: A company announcement states: "We are excited to welcome Ms. Priya Nair as our new Chief Operations Officer, effective from the first of next month. Ms. Nair brings 18 years of experience in operations management from leading global firms." What is the purpose of this announcement?

To introduce a new senior executive (Correct answer)
To describe the company's operations department
To announce Ms. Nair's retirement
To advertise a job opening for COO

Correct answer: To introduce a new senior executive

The announcement introduces Ms. Nair as the new COO, providing her start date and background. Its purpose is to present a new senior executive to the organization.

Question 91: Identify the error: 'Of the two candidates, the hiring committee found (A) the second applicant (B) to be (C) the most qualified (D) for the position.'

(D) for the position
(C) the most qualified (Correct answer)
(B) to be
(A) the second applicant

Correct answer: (C) the most qualified

When comparing exactly two items, the comparative form 'more qualified' is required, not the superlative 'most qualified,' which is reserved for three or more items.

Question 92: You hear: 'Should I print the agenda for the morning briefing?' Which response fits best?

Morning briefings are held every Tuesday.
That would be helpful — please make ten copies. (Correct answer)
The printer is on the third floor.
The briefing is about quarterly targets.

Correct answer: That would be helpful — please make ten copies.

The question is an offer to help with a task. Accepting the offer and specifying the number of copies needed is the most practical and complete response.

Question 93: You hear: 'Could you recommend a good hotel near the conference venue?' Which response fits best?

The conference starts at nine o'clock.
You should book your flight early.
I enjoy staying in hotels when I travel.
The Grand Plaza is only two blocks away. (Correct answer)

Correct answer: The Grand Plaza is only two blocks away.

A recommendation request for a hotel near a specific location is best answered by naming a specific hotel and its proximity to the venue.

Question 94: The annual budget report ______ to shareholders next Friday during the general assembly.

presents
has presented
is presenting
will be presented (Correct answer)

Correct answer: will be presented

"Will be presented" correctly uses the future passive, indicating that someone will present the report (it will receive the action). The active and other tense forms do not fit the future passive context.

Question 95: A hotel brochure states: 'Our executive suites feature king-size beds, private balconies, complimentary breakfast, and high-speed internet access.' A guest asks whether Wi-Fi is included. Based on the brochure, what is the answer?

The brochure does not mention internet access
Yes, high-speed internet is included (Correct answer)
No, internet access is available at an extra charge
Internet access is only available in the lobby

Correct answer: Yes, high-speed internet is included

The brochure explicitly states 'high-speed internet access' as one of the features of the executive suites, confirming it is included.

Question 96: A recorded message says: "Thank you for calling GreenLeaf Landscaping. Our office is open Monday through Friday, 8 AM to 6 PM. For urgent service requests on weekends, please press 2." What should a caller do if they need help on Saturday?

Press 2 for urgent weekend service (Correct answer)
Call back on Monday morning
Visit the office in person
Leave a voicemail at any time

Correct answer: Press 2 for urgent weekend service

The recording explicitly instructs callers with urgent weekend needs to press 2.

Question 97: You hear: 'When was the last time this equipment was serviced?' Which response is best?

According to our records, it was serviced in January. (Correct answer)
The equipment is used on a daily basis.
You should schedule regular maintenance.
The technician is certified and experienced.

Correct answer: According to our records, it was serviced in January.

'When' asks for a time. 'Serviced in January' provides the specific date of the last service, directly answering the question.

Question 98: A letter states: "We are pleased to inform you that your application for the Greenfield Research Grant has been successful. You will receive funding of 5,000, disbursed in two installments: ,500 in September and ,500 in January. Please sign and return the enclosed agreement within 10 business days." What must the recipient do within 10 business days?

Submit a progress report on the research
Confirm their bank account details
Return the signed agreement (Correct answer)
Attend an orientation meeting

Correct answer: Return the signed agreement

The letter instructs the recipient to sign and return the enclosed agreement within 10 business days.

Question 99: A business report states: 'Despite a 15% increase in operating costs, the company's net profit grew by 8% compared to the previous year.' What does this suggest?

The company reduced its workforce to save money
Operating costs are expected to decrease next year
The company borrowed money to cover its losses
Revenue increased significantly enough to offset rising costs (Correct answer)

Correct answer: Revenue increased significantly enough to offset rising costs

If net profit grew despite higher operating costs, total revenue must have increased significantly enough to more than cover the cost increase — the only logical inference.

Question 100: An advertisement reads: "Our fitness center is open 24 hours a day, 7 days a week, including all public holidays." When is the fitness center closed?

It is never closed (Correct answer)
It closes at midnight on weekdays
It is closed on Sundays
It is closed on public holidays

Correct answer: It is never closed

'Open 24 hours a day, 7 days a week, including all public holidays' means there is no time it is closed — it operates continuously.

Question 101: Had the overdraft _____________, the bank would have called.

was noticed
being noticed
been noticed (Correct answer)
noticed

Correct answer: been noticed

This sentence uses an inverted conditional structure ("Had + past participle") for a past unreal condition. The action "notice" is performed *on* the overdraft, meaning the overdraft is the recipient of the action. Therefore, the passive voice "been noticed" is required to correctly express that the overdraft was the object of the noticing action.

Question 102: A conference organizer's announcement says: "Registration for the annual HR Summit closes on April 30th. Early registrants who sign up before April 15th will receive a 20% discount. Group registrations of five or more also qualify for the discount." Who qualifies for the discounted rate?

Those who register before April 15th or in groups of five or more (Correct answer)
Anyone who registers before April 30th
Only previous attendees
Only group registrations of five or more

Correct answer: Those who register before April 15th or in groups of five or more

The discount applies to two separate groups: early registrants (before April 15th) and group registrations of five or more people.

Question 103: Select the underlined section that contains an error:\t

had been advised
to make
delayed to buy (Correct answer)
with

Correct answer: delayed to buy

The phrase "delayed to buy" is grammatically incorrect. When the verb "delay" is followed by another verb, the second verb should be in the gerund form (verb-ing). The correct construction would be "delayed buying" or "to delay buying."

Question 104: The lawyer who represents all our branches ____ never lost a single case.

will
hasn't
haven't (Correct answer)
has (Correct answer)

Correct answer: haven't

The subject of the main clause is "The lawyer," which is singular. Therefore, the singular auxiliary verb "has" is required to agree with the singular subject and form the present perfect tense ("has never lost").

Question 105: A photograph shows a woman at a reception desk handing a key card to a man with a suitcase. Which description fits the scene?

A bank teller is processing a customer's transaction.
A hotel receptionist is checking in a guest. (Correct answer)
A librarian is issuing a library card to a student.
A doctor is handing a prescription to a patient.

Correct answer: A hotel receptionist is checking in a guest.

A key card, reception desk, and a man with a suitcase all indicate a hotel check-in scenario. These are standard visual cues for TOEIC hotel vocabulary.

Question 106: When Sara arrived______ work, everyone suddenly stopped talking.

to
into
at (Correct answer)
in

Correct answer: at

The preposition "at" is typically used to indicate a specific location or a general place of activity, such as a workplace. When referring to arriving at a building or a place where one works, "arrive at work" is the standard and most natural idiomatic expression in English.

Question 107: A product description reads: 'This portable air purifier is ideal for small offices and home environments. It removes up to 99.97% of airborne particles and operates almost silently.' What is NOT stated about the purifier?

Its price and warranty information (Correct answer)
It produces very little noise
It is suitable for small spaces
It has a high particle removal rate

Correct answer: Its price and warranty information

The description mentions suitability for small spaces, particle removal rate (99.97%), and near-silent operation. Price and warranty are not mentioned anywhere in the passage.

Question 108: If a manager says the project has a tight 'deadline,' what does that mean?

The project has been cancelled
Employees may work flexible hours
There is a strict date by which work must be completed (Correct answer)
The project has unlimited resources

Correct answer: There is a strict date by which work must be completed

A 'deadline' is a fixed point in time by which a task or project must be finished.

Question 109: Email To: Sales Team From: Kenji Tanaka, Sales Director Subject: Q2 Sales Conference - Atlanta Team, Please see the attached itinerary for our trip to the quarterly sales conference in Atlanta next month. All flights and hotel accommodations have been booked. Note that the conference begins early on Monday, April 7th. We will be flying out on Sunday, April 6th, to ensure we are settled in. Please review the schedule and let me know if you have any questions. Itinerary: Atlanta Sales Conference - Sunday, April 6: Depart JFK 4:15 PM (Flight DL1579), Arrive ATL 6:45 PM. Check-in at Downtown Grand Hotel. - Monday, April 7: 8:30 AM - Conference Welcome Keynote. 10:00 AM - Workshop: 'Advanced Negotiation Tactics'. 12:30 PM - Team Lunch. - Tuesday, April 8: 9:00 AM - Regional Sales Presentations. 7:00 PM - Awards Dinner. According to the documents, what is scheduled for the morning of April 7th?

A flight to Atlanta
A conference welcome keynote (Correct answer)
The Awards Dinner
Regional Sales Presentations

Correct answer: A conference welcome keynote

The itinerary explicitly lists '8:30 AM - Conference Welcome Keynote' under the date of Monday, April 7th. The flight is on April 6th, the presentations are on April 8th, and the dinner is on the evening of April 8th.

Question 110: Identify the grammatical error: "We need to discuss about the changes to the project timeline at the next meeting."

"at the next meeting" should be "in the next meeting"
"We need to" should be "We are needing to"
"the changes to" should be "the changes of"
"discuss about" should be "discuss" (Correct answer)

Correct answer: "discuss about" should be "discuss"

'Discuss' is a transitive verb that does not take the preposition 'about.' You 'discuss something,' not 'discuss about something.'

Question 111: If the supplier _______ to lower their prices, we will have to find an alternative vendor.

refuses (Correct answer)
is refusing
had refused
will refuse

Correct answer: refuses

This sentence is a first conditional, which describes a real possibility in the future. The correct structure for a first conditional is 'If + Present Simple, ... will + base verb'. Therefore, 'refuses' is the correct simple present form.

Question 112: A report states: 'Customer satisfaction scores increased from 72% to 85% following the implementation of the new after-sales support program.' What caused the improvement in satisfaction scores?

A reduction in product prices
Improved product quality
The introduction of a new after-sales support program (Correct answer)
Hiring of additional customer service staff

Correct answer: The introduction of a new after-sales support program

The report directly attributes the increase in satisfaction to 'the implementation of the new after-sales support program.'

Question 113: Sterling Office Solutions - Now Open! Grand Opening Sale! This week only, save 20% on all ergonomic office chairs. Upgrade your workspace for comfort and productivity. We also offer a wide range of products including: - Height-adjustable desks - High-speed document scanners (Model S-450 now 15% off) - Eco-friendly stationery and supplies - Professional printing and binding services Visit us at 1450 Business Drive. Our knowledgeable staff is ready to help you find the perfect solutions for your office needs. We also offer complimentary workspace design consultations. Book yours today! According to the advertisement, which item is NOT specifically mentioned as being on sale?

Eco-friendly stationery
Ergonomic office chairs
Model S-450 document scanners
Height-adjustable desks (Correct answer)

Correct answer: Height-adjustable desks

The advertisement mentions a 20% sale on ergonomic chairs and a 15% sale on Model S-450 scanners. While height-adjustable desks are listed as a product, there is no mention of a specific sale or discount on them.

Question 114: Identify the error: "The training session will be held on (A) the 3rd of August and (B) is open for (C) all staff (D) regardless their department."

(B) is open for
(C) all staff
(A) the 3rd of August
(D) regardless their department (Correct answer)

Correct answer: (D) regardless their department

"Regardless" must be followed by "of" before a noun phrase: "regardless of their department." Omitting "of" is a preposition error.

Question 115: Staff members must notify their supervisors at ______ one week in advance if they wish to take extended leave.

last
most
best
least (Correct answer)

Correct answer: least

"At least" is an idiomatic phrase meaning "a minimum of." The sentence sets the minimum advance notice required as one week.

Question 116: The revised budget has been approved ______ the executive committee following a thorough review.

by (Correct answer)
from
through
with

Correct answer: by

In passive constructions, the agent (the entity performing the action) is introduced by the preposition "by."

Question 117: You hear: 'Would you like me to book a meeting room for the client presentation?' Which response is most appropriate?

The client presentation went very well.
Yes, please reserve the large conference room for three o'clock. (Correct answer)
I'll prepare the presentation slides myself.
Meeting rooms are on the second floor.

Correct answer: Yes, please reserve the large conference room for three o'clock.

The offer to book a room is best accepted with specific preferences: room size and time. This is a direct and helpful response to the offer.

Question 118: A memo reads: "To all staff: Effective immediately, all inter-office communications regarding client matters must be sent via the secure portal rather than personal email. This policy applies to attachments and written messages alike." What does the memo prohibit?

Communicating with clients directly
Using personal email for client-related communications (Correct answer)
Writing inter-office memos on non-client matters
Sharing documents through the secure portal

Correct answer: Using personal email for client-related communications

The memo prohibits using personal email for inter-office communications regarding client matters, requiring the secure portal instead.

Question 119: Identify the error: "Each of the candidates were asked to submit a portfolio of their work."

"were asked" should be "was asked" (Correct answer)
"to submit" should be "for submitting"
"their work" should be "his or her works"
"Each of" should be "Each from"

Correct answer: "were asked" should be "was asked"

'Each' is a singular pronoun and takes a singular verb. 'Each of the candidates was asked' is the grammatically correct form.

Question 120: A notice reads: "Attention passengers: Train service on the Blue Line will be suspended between Central Station and Riverside from Saturday, September 6 through Sunday, September 7, due to track maintenance. Replacement bus services will operate every 15 minutes during this period. Normal service will resume Monday, September 8." When will the Blue Line return to normal operation?

Saturday, September 6
The following weekend
Monday, September 8 (Correct answer)
Sunday, September 7

Correct answer: Monday, September 8

The notice explicitly states that normal service will resume on Monday, September 8, after the two-day suspension for track maintenance.

Question 121: An advertisement states: 'Our premium membership includes unlimited access to all facilities, priority booking, and a 20% discount on personal training sessions.' Which benefit is NOT included?

Unlimited facility access
Free personal training sessions (Correct answer)
Discounted personal training
Priority booking

Correct answer: Free personal training sessions

The ad offers a 20% discount on personal training, not free personal training. Unlimited facility access, priority booking, and discounted training are all explicitly mentioned.

Question 122: Questions 4 through 6 refer to the following announcement. (Audio Transcript) 'Good morning, and welcome to the annual conference for the National Association of Urban Planners. My name is Elena Vance, and I'm the director of the association. We're thrilled to have you all here in Chicago. Before we begin with our keynote address from Mayor Davison, I'd like to make a quick announcement regarding this afternoon's schedule. The 'Sustainable Cities' workshop, originally scheduled for 2 P.M. in Room 101, has been moved to the Grand Ballroom to accommodate a larger than expected number of attendees. The time, 2 P.M., remains the same. Also, please remember to visit the exhibitor hall during the lunch break to see the latest innovations in planning software. Enjoy the conference.' 4. Who is the intended audience for this announcement?

City mayors
Hotel staff
Conference attendees (Correct answer)
Software developers

Correct answer: Conference attendees

The speaker opens by saying, 'Good morning, and welcome to the annual conference for the National Association of Urban Planners,' and concludes with 'Enjoy the conference.' This directly addresses the people attending the event.

Question 123: A travel itinerary reads: "Day 3 — Paris: Morning visit to the Louvre (tickets included). Afternoon free for personal exploration. Dinner at Café Lumière at 7:30 PM (reservation confirmed). Overnight: Hotel Beaulieu, check-in from 3 PM." What activity is scheduled but not pre-arranged for participants on Day 3?

Dinner at Café Lumière
Check-in at Hotel Beaulieu
Afternoon personal exploration (Correct answer)
Visiting the Louvre

Correct answer: Afternoon personal exploration

The afternoon is listed as "free for personal exploration," meaning it is not pre-arranged by the tour organizer.

Question 124: In the address, what is the " VYX 4X8"?

the zip code
post code
address code
postal code (Correct answer)

Correct answer: postal code

The alphanumeric sequence "VYX 4X8" is characteristic of a Canadian postal code. Postal codes are used in Canada to sort mail, similar to how zip codes are used in the United States. Identifying it as a postal code accurately describes its function within an address.

Question 125: When does the quarterly budget report need to be submitted?

It's about the marketing expenses.
Yes, I'll submit it soon.
By the end of the day on Friday. (Correct answer)
I need a new computer.

Correct answer: By the end of the day on Friday.

The question asks 'When,' which requires a time-based answer. 'By the end of the day on Friday' is the only option that provides a specific deadline, directly answering the question. The other options are not relevant to the time of submission.

Question 126: Read the advertisement: "Horizon Fitness Centre is offering a limited-time membership promotion. New members who sign up before August 31 will receive three months at half price, plus a complimentary personal training session. Existing members who refer a friend will earn a $25 credit toward their next renewal." What benefit does a current member receive for a referral?

A complimentary guest pass
A free personal training session
A $25 credit toward renewal (Correct answer)
Three months at half price

Correct answer: A $25 credit toward renewal

The advertisement states that existing members who refer a friend will earn a $25 credit toward their next renewal. The half-price offer and free training session are benefits for new members only.

Question 127: Where can I find some _____ on military spending in various countries.

infos
informative
information (Correct answer)
informations

Correct answer: information

"Information" is an uncountable noun in English, meaning it does not have a plural form and is always treated as singular. Therefore, it should not be used with plural endings like "-s" or "-es."

Question 128: The annual report _______ by the board of directors before it can be distributed to shareholders.

must approving
must have approve
must approve
must be approved (Correct answer)

Correct answer: must be approved

'Must be approved' is the correct passive voice construction. The report is the recipient of the action, requiring the passive infinitive 'be approved'.

Question 129: We need to _______ the contract terms with our legal team before signing.

reveal
review (Correct answer)
revoke
revise

Correct answer: review

'Review' means to examine or assess carefully, which is the appropriate action before signing a contract. It involves checking that all terms are correct and acceptable.

Question 130: (Narrator) Listen to a conversation in an office. (Man): Susan, the client from Germany just called. They've moved up the project deadline to this Wednesday. (Woman): This Wednesday? That's two days earlier than we planned! The design mock-ups aren't even finalized yet. (Man): I know, it's a tight schedule. I've already asked David to help with the coding. Could you focus on finishing the mock-ups by the end of today? (Woman): I'll do my best. It means I'll have to postpone my meeting with the marketing team. I'll let them know. (Narrator) What will the woman probably do next?

Reschedule an appointment (Correct answer)
Call the client in Germany
Ask David to help her
Go to a marketing meeting

Correct answer: Reschedule an appointment

The woman explicitly states, 'It means I'll have to postpone my meeting with the marketing team. I'll let them know.' This directly indicates her next action will be to reschedule her appointment with the marketing team.

Question 131: The client requested a detailed _______ of all services rendered during the billing period.

breakdown (Correct answer)
breakthrough
breakout
breakup

Correct answer: breakdown

'Breakdown' in a business context means a detailed analysis or listing of components. A 'breakdown of services' provides itemized information about what was done.

Question 132: A letter begins: 'I am writing to express my sincere appreciation for the exceptional service I received during my recent visit to your hotel.' What is the purpose of this letter?

To inquire about hotel amenities
To compliment the hotel on its service (Correct answer)
To request a refund for services
To complain about a poor experience

Correct answer: To compliment the hotel on its service

'Sincere appreciation' and 'exceptional service' indicate a positive letter of praise for good service received.

Question 133: What sort of occasion is being planned?

Irish music concert
ticket purchase
barn dance (Correct answer)
pub singalong

Correct answer: barn dance

In a barn will be where the dance is held.

Question 134: What kind of event is being stagged?

pub singalong
ticket purchase
barn dance (Correct answer)
Irish music concert

Correct answer: barn dance

This question requires direct recall from the event announcement. The passage explicitly names the event as a "barn dance." This is a factual detail provided within the text describing the nature of the gathering.

Question 135: Identify the error: "The company has been expanding its operations oversea for the past five years."

"has been expanding" should be "is expanding"
"oversea" should be "overseas" (Correct answer)
"for the past five years" should be "since five years"
"its operations" should be "their operations"

Correct answer: "oversea" should be "overseas"

'Overseas' is the correct adverb meaning in or to a foreign country. 'Oversea' is not a standard English word.

Question 136: A product recall notice states: "ClearView Electronics is recalling all model CV-500 portable speakers manufactured between January and April of this year due to a battery overheating risk. Owners of affected units should stop using the product immediately and contact customer support for a full refund or replacement." What should owners of affected speakers do first?

Register the product on the company website
Send the speaker back to the manufacturer
Stop using the product immediately (Correct answer)
Continue using it until a replacement arrives

Correct answer: Stop using the product immediately

The recall notice instructs owners to stop using the product immediately as the first step.

Question 137: A product review states: "The battery life was disappointing — it only lasted four hours despite the manufacturer's claim of ten hours." What is the reviewer criticizing?

The product was too expensive for its quality
The manufacturer's customer service was unhelpful
The battery cannot be recharged
The product did not perform as advertised (Correct answer)

Correct answer: The product did not perform as advertised

The reviewer contrasts the actual battery life (4 hours) with the manufacturer's claim (10 hours), criticizing the product for not performing as advertised.

Question 138: What does "V1Y 4X8" mean in the address?

the zip code
postal code (Correct answer)
post code
address code

Correct answer: postal code

It is referred to as a postal code in Canada. It is known as a zip code in the USA.

Question 139: The client requested that the revised proposal ______ before the deadline.

submits
submit
be submitted (Correct answer)
submitting

Correct answer: be submitted

After 'requested that,' the subjunctive or passive subjunctive is required. Because the proposal receives the action of submission rather than performing it, 'be submitted' (passive subjunctive) is correct. 'Submits' is indicative, 'submit' would only work in active subjunctive where the subject acts, and 'submitting' is a gerund.

Question 140: For this question, you will look at a photograph and then listen to four statements. Choose the statement that best describes the photograph. (Image: A woman is sitting alone on a park bench under a tree. She is holding an open book in her lap and appears to be reading.)

D) The woman is reading a book on a bench. (Correct answer)
B) The woman is writing in a notebook.
A) The woman is taking a nap on the bench.
C) The woman is jogging through the park.

Correct answer: D) The woman is reading a book on a bench.

Statement (D) provides the most accurate description of the scene. The image clearly shows a woman sitting on a bench and engaged with a book. Option (A) is incorrect as she is sitting upright and looking at the book, not sleeping. Option (B) is incorrect because she is reading, not writing. Option (C) misidentifies the activity; she is sitting, not jogging.

Question 141: Select the underlined section that contains an error:\t

necessities of life
deals on (Correct answer)
which
depend upon

Correct answer: deals on

The verb "deal" when referring to handling or being concerned with a subject, typically uses the preposition "with" (e.g., "deal with a problem"). "Deals on" is not the standard idiomatic expression in this context; it should be "deals with" or "deals in" (if referring to trade).

Question 142: Didn't you attend the training session this morning?

It was very informative.
The training is mandatory.
No, I had a prior commitment with a client. (Correct answer)
Yes, the session is in the morning.

Correct answer: No, I had a prior commitment with a client.

This is a negative question looking for a yes/no answer and often a reason. 'No, I had a prior commitment with a client' correctly answers the question by stating non-attendance and providing a logical explanation.

Question 143: Questions 3-4 refer to the following article. TechScene Magazine The new Voltex Pro laptop is a formidable entry into the high-performance computing market. Aimed at creative professionals, its most lauded feature is the 'TrueColor' display, which offers unparalleled color accuracy for graphic designers and video editors. The device also boasts a processing speed that is 20% faster than its predecessor, allowing for seamless multitasking across demanding applications. However, this power comes at a cost. The Voltex Pro is significantly heavier than other models in its class, which may deter professionals who travel frequently. Additionally, its battery life, while adequate for office use, falls short of the all-day performance some competitors offer. Despite these drawbacks, for users who prioritize performance and screen quality above all else, the Voltex Pro is an exceptional, if weighty, choice. What is suggested as a potential disadvantage of the Voltex Pro?

It has a slow processing speed.
It is not easily portable. (Correct answer)
It is designed for casual users.
Its screen quality is poor.

Correct answer: It is not easily portable.

The article mentions that the laptop is 'significantly heavier than other models in its class, which may deter professionals who travel frequently.' This implies that its portability is a drawback. The article explicitly states its processing speed is fast and its screen quality is a key feature.

Question 144: The University transfer courses allowed by OUC for international students are offered in ...

the native language
the English Language (Correct answer)
a native language
their native language

Correct answer: the English Language

As OUC is likely an English-speaking institution, and these are "university transfer courses," it is standard practice for such academic programs to be taught in the dominant language of the institution, which is English. This prepares international students for further study in an English-speaking academic environment, ensuring they meet language proficiency requirements.

Question 145: All employees are required to comply _______ the new security protocols outlined in the company-wide memorandum.

at
for
to
with (Correct answer)

Correct answer: with

The verb 'comply' is part of a standard collocation and is always followed by the preposition 'with'. This is a fixed grammatical structure.

Question 146: A company policy states: 'Employees are entitled to 15 days of annual leave per year. Leave must be requested at least two weeks in advance. Unused leave may be carried over to the following year, up to a maximum of 5 days.' How many days of unused leave can an employee carry over?

Up to 5 days (Correct answer)
All 15 days
Up to 10 days
No days — unused leave expires

Correct answer: Up to 5 days

The policy explicitly states 'up to a maximum of 5 days' may be carried over, which is the direct answer.

Question 147: The company posted its strongest quarterly profits _______ despite a challenging economic climate.

to date (Correct answer)
by now
so far as
up to

Correct answer: to date

'To date' is an adverbial phrase meaning 'up until now' or 'in the history of the company so far.' It conveys that these are the best profits the company has ever achieved.

Question 148: Listen to this exchange at a reception desk. Visitor: 'I have a three o'clock appointment with Mr. Tanaka.' Receptionist: 'Certainly. Could you please sign the visitor log and take a seat? I'll let him know you've arrived.' What is the visitor asked to do first?

Wait outside the building
Show identification documents
Sign the visitor log (Correct answer)
Go directly to Mr. Tanaka's office

Correct answer: Sign the visitor log

The receptionist asks the visitor to 'sign the visitor log and take a seat.' Signing is listed first, making it the first action requested.

Question 149: To: Maria Flores <m.flores@innovatech.com> From: David Chen <d.chen@innovatech.com> Subject: RE: Project Alpha Update Hi Maria, Thanks for sending over the preliminary designs. They look like a great starting point. The marketing team reviewed them this morning and had one major piece of feedback. They feel the color scheme is a bit too subdued for the target demographic. They've suggested incorporating brighter, more vibrant colors to better capture attention. Could your team produce a few alternative mock-ups with a bolder palette by the end of the week? Thanks, David What change has David requested?

A reduction in the project's budget
The addition of a new logo
A revision of the project timeline
An alteration to the design's color scheme (Correct answer)

Correct answer: An alteration to the design's color scheme

David's email explicitly states that the marketing team feels the 'color scheme is a bit too subdued' and asks Maria's team to produce mock-ups with a 'bolder palette', directly requesting a change to the colors.

Question 150: An internal announcement reads: 'All staff are reminded that personal use of company vehicles is strictly prohibited without written authorization from the department head.' What does this announcement address?

Instructions on how to request vehicle maintenance
Guidelines for renting vehicles from the company
Rules about using company-owned vehicles for private purposes (Correct answer)
A new policy allowing personal use of vehicles

Correct answer: Rules about using company-owned vehicles for private purposes

The announcement explicitly addresses the prohibition of personal use of company vehicles, reinforcing an existing rule through a reminder to all staff.

Question 151: You hear two colleagues talking. Woman: 'Have you finished the report for tomorrow's meeting?' Man: 'Not yet. I still need to check the final figures.' What is the man's current situation?

He submitted the report this morning
He has not completed the report yet (Correct answer)
He has finished the report
He doesn't know about any meeting

Correct answer: He has not completed the report yet

'Not yet' clearly indicates the report is unfinished. He still needs to check the final figures before it can be completed.

Question 152: Please ensure ______ all documents are filed before the end of the business day.

which
whether
that (Correct answer)
what

Correct answer: that

"Ensure that" introduces a noun clause expressing the content of what is ensured. "What" and "which" are used in relative or noun clauses with different structures, and "whether" implies doubt or alternatives.

Question 153: Two store employees discuss inventory. The man says the new shipment of winter jackets arrived but several boxes were damaged. What will they do with the damaged items?

Store them in the back
Sell them at a discount
Return them to the supplier (Correct answer)
Donate them to charity

Correct answer: Return them to the supplier

They agree to contact the supplier and return the damaged boxes for a replacement or refund according to the delivery agreement.

Question 154: A hotel guest calls the front desk to complain that his room is too noisy due to street traffic. The front desk staff offers two options. Which does the guest choose?

Earplugs and a noise machine
A room on the opposite side of the building (Correct answer)
A complimentary upgrade to a higher floor
A full refund and early checkout

Correct answer: A room on the opposite side of the building

The guest prefers a room on the quieter side of the building rather than a floor upgrade, as he is concerned about ongoing traffic noise.

Question 155: _________ the high cost of materials, the project remained within its allocated budget.

Despite (Correct answer)
Although
However
Because

Correct answer: Despite

'Despite' is a preposition followed by a noun phrase ('the high cost of materials'). It introduces a concessive idea without requiring a subject-verb structure.

Question 156: What do the initials "OUC" mean?

Oh, you see?
Okanagan University College (Correct answer)
Ontario University College
Okanagan College

Correct answer: Okanagan University College

The Okanagan valley is home to campuses for OUC in a number of communities.

Question 157: The photograph shows boxes stacked on metal shelves in a large room with fluorescent lighting. Which statement best describes the scene?

Boxes are floating in a swimming pool.
Boxes are displayed in a shopping mall window.
Boxes are being unpacked at a reception desk.
Boxes are stacked on shelves in a warehouse. (Correct answer)

Correct answer: Boxes are stacked on shelves in a warehouse.

Metal shelves, boxes, and fluorescent lighting in a large room are characteristic of a warehouse storage environment.

Question 158: What is an 'invoice' in a business setting?

A document requesting payment for goods or services provided (Correct answer)
An internal company newsletter
A signed employment agreement
A verbal request for a service

Correct answer: A document requesting payment for goods or services provided

An invoice is a formal document issued by a seller to a buyer listing the goods or services provided and the amount owed.

Question 159: Choose the incorrect section that is underlined:

was
to preventing
a little (Correct answer)
extinguishing

Correct answer: a little

The phrase 'a little' is used to quantify uncountable nouns (e.g., 'a little water,' 'a little time'). If the sentence refers to countable nouns, the correct quantifier would be 'a few' (e.g., 'a few fires,' 'a few problems'). Without the full sentence, it's presumed that 'a little' is incorrectly used with a countable noun in this context.

Question 160: You see an image of an outdoor market with vendors behind stalls selling fresh fruits and vegetables. Which description is correct?

Vendors are displaying clothing at a shopping mall.
Vendors are selling electronics at a trade show.
Vendors are serving food at an indoor restaurant.
Vendors are selling produce at an outdoor market. (Correct answer)

Correct answer: Vendors are selling produce at an outdoor market.

Outdoor stalls with fresh fruits and vegetables clearly depict an outdoor farmers' or street market. Indoor restaurants, shopping malls, and trade shows are different environments.

Question 161: You hear: 'Can you tell me where the nearest post office is?' Which response is most appropriate?

I need to mail several packages today.
There's one on the corner of Park Street and Fifth Avenue. (Correct answer)
Post offices close at five o'clock on weekdays.
The post office staff are very efficient.

Correct answer: There's one on the corner of Park Street and Fifth Avenue.

A 'where' question asks for a location. Giving a specific street address or landmark directly answers where the post office is.

Question 162: Two colleagues discuss a project deadline. The man says the report is due Friday but he has not started the data analysis. What does the woman suggest?

Delegating the analysis to another team (Correct answer)
Postponing the deadline
Starting with the summary first
Asking the manager for an extension

Correct answer: Delegating the analysis to another team

The woman suggests asking another team to handle the data analysis so the man can focus on writing, allowing them to meet the deadline.

Question 163: Where can I find the most recent sales figures?

The sales team is doing a great job.
Because the director asked for them.
Sometime last week, I believe.
They're in the shared folder under 'Q4 Reports'. (Correct answer)

Correct answer: They're in the shared folder under 'Q4 Reports'.

The question asks 'Where,' requiring a location. 'They're in the shared folder under 'Q4 Reports'' specifies a location, making it the correct response. The other answers discuss performance, time, and reason, which do not answer the 'Where' question.

Question 164: The four courses that OUC International Education offers are intended for...

domestic students only
local students only
all non-English students (Correct answer)
international students only

Correct answer: all non-English students

All non-English-speaking students, including those who reside in Canada, are accepted by OUC. Don't forget that a significant portion of Canadians speak French rather than English.

Question 165: An email from a supplier reads: 'Due to increased demand, we regret to inform you that the delivery of your order #4521 has been delayed by one week. We apologize for any inconvenience caused.' What is the main purpose of this email?

To confirm successful delivery of an order
To notify the recipient of a delivery delay (Correct answer)
To cancel an order due to stock unavailability
To request payment for an outstanding invoice

Correct answer: To notify the recipient of a delivery delay

The email explicitly states the delivery has been 'delayed by one week' — its main purpose is to communicate this delay to the customer.

Question 166: A job advertisement reads: "BlueSky Marketing seeks a Digital Content Specialist. Requirements: 3+ years of experience in content creation, proficiency in SEO tools, and a bachelor's degree in marketing or communications. Salary: 5,000-5,000 annually. Remote work available. Deadline: August 20." Which requirement is explicitly listed for this position?

Proficiency in SEO tools (Correct answer)
Fluency in two or more languages
Five or more years of experience
A master's degree in digital marketing

Correct answer: Proficiency in SEO tools

The advertisement explicitly lists "proficiency in SEO tools" as one of the three stated requirements.

Question 167: A company newsletter states: 'We are pleased to announce that our Tokyo branch has achieved its annual sales target three months ahead of schedule.' What can be inferred about the Tokyo branch?

It performed better than expected this year (Correct answer)
It was recently opened by the company
It is the largest branch in the company
It will receive additional funding next year

Correct answer: It performed better than expected this year

Reaching the annual sales target three months early clearly indicates that the branch performed better than the scheduled expectation — an inference from the given facts.

Question 168: All participants are required to register _______ before the workshop begins.

advancing
advanced
advance
in advance (Correct answer)

Correct answer: in advance

'In advance' is an adverbial phrase meaning beforehand, modifying 'register' by indicating when registration should occur.

Question 169: A museum audio guide says: "You are standing in the Renaissance Gallery. The painting to your left, completed in 1502, depicts the merchant class of Florence. Photography is permitted in this room but flash photography is prohibited." What photography rule applies here?

No photography is allowed anywhere in the museum
Photography with flash is allowed only with a permit
Photography is allowed but flash must not be used (Correct answer)
Photography is limited to guided tour members

Correct answer: Photography is allowed but flash must not be used

The guide explicitly permits photography in the room but prohibits the use of flash.

Question 170: A travel notice reads: "Passengers are advised that the 14:30 service to Manchester has been cancelled due to signalling faults. The next available service departs at 16:15." How long must passengers wait for the next service?

Two hours and fifteen minutes
Thirty minutes
One hour and forty-five minutes (Correct answer)
One hour

Correct answer: One hour and forty-five minutes

From 14:30 to 16:15 is 1 hour and 45 minutes — the waiting time between the cancelled service and the next available one.

Question 171: What are two things attendees of the dance can do with their tickets?

drink and eat
eat and dance
drink and dance (Correct answer)
party and dance

Correct answer: drink and dance

The poster mentioned drinking and dancing, therefore this is the perfect response.

Question 172: ___________ Mrs. Ying's business acumen is beyond reproach, she has been able to increase profits dramatically.

Because (Correct answer)
So
Because of
Even though

Correct answer: Because

This situation has a cause and effect and calls for BECAUSE.

Question 173: A safety notice reads: 'In the event of a fire, do not use the elevators. Use the emergency stairwells on each floor. Proceed to the designated assembly point in the main parking lot.' Where should employees go after evacuating?

The building lobby
The main parking lot (Correct answer)
The emergency stairwell
The nearest elevator

Correct answer: The main parking lot

The notice specifies the 'designated assembly point in the main parking lot' as the location employees should go to after evacuating.

Question 174: An email reads: "Dear Mr. Collins, I am writing to follow up on our meeting last Thursday. As discussed, I have attached the revised proposal with updated pricing. Please review and let me know if you require any further amendments by end of day Wednesday. Best regards, Sarah Lee." What is Sarah requesting?

An initial meeting with Mr. Collins
Payment for services already rendered
Feedback on the revised proposal by Wednesday (Correct answer)
Approval to send the proposal to a third party

Correct answer: Feedback on the revised proposal by Wednesday

Sarah asks Mr. Collins to review the revised proposal and notify her of any further amendments needed by end of day Wednesday.

Question 175: Would you prefer to meet this morning or after lunch?

This afternoon would be better for me. (Correct answer)
The meeting notes are on your desk.
Yes, I would prefer to.
We had lunch at the new cafe.

Correct answer: This afternoon would be better for me.

This question offers a choice between two options. The correct response directly addresses the choice by stating a preference for one of the options ('This afternoon').

Question 176: The photograph shows a delivery person handing a package to a man at the front door of a house. Which statement best fits the image?

A delivery person is collecting fees at an office.
A delivery person is repairing a doorbell.
A delivery person is picking up laundry at a hotel.
A delivery person is delivering a package to a residence. (Correct answer)

Correct answer: A delivery person is delivering a package to a residence.

Handing over a package at a front door is the classic delivery scenario. The house confirms a residential delivery.

Question 177: A company president gives a recorded message: "This year we achieved record sales of 4.2 billion dollars, a 12% increase from last year. I want to thank our sales team for their extraordinary effort. Next year we aim to expand into three new markets." What does the president say about next year?

The sales team will be restructured
Sales targets will be reduced to be realistic
The company will enter three new markets (Correct answer)
A new product line will be launched

Correct answer: The company will enter three new markets

The president states that the goal for next year is to expand into three new markets.

Question 178: Without ___ legal support, we are certain to lose the lawsuit against us.

any (Correct answer)
no
little
none

Correct answer: any

Following WITHOUT, we convert NO into ANY. The same logic applies here: I HAVE NO MONEY = I HAVE NO MONEY.

Question 179: In a business email, the phrase 'Please find attached' is most commonly used to:

Apologize for a previous error
Request a meeting with the recipient
Indicate a document is included with the email (Correct answer)
Confirm receipt of a message

Correct answer: Indicate a document is included with the email

'Please find attached' is standard business email phrasing used to draw the reader's attention to a file that has been attached to the email.

Question 180: Listen to the announcement: "Attention passengers. The 4:15 train to Central Station is delayed by approximately 20 minutes due to a signal failure on the northern line. We apologize for the inconvenience." When will the train now depart?

4:05
4:35 (Correct answer)
4:15
4:55

Correct answer: 4:35

The original departure was 4:15 and the delay is 20 minutes, making the new estimated departure 4:35.

Question 181: A company voicemail says: "Hi, this is James from Northfield Supply. I'm calling about your order #4471. One item is out of stock and will be shipped separately next week. The rest of your order ships today." What is the problem with order #4471?

All items will be delayed by one week
One item is temporarily unavailable (Correct answer)
The order was sent to the wrong address
The entire order has been cancelled

Correct answer: One item is temporarily unavailable

James says one item is out of stock and will ship separately next week, meaning only part of the order is affected.

Question 182: Two colleagues talk: Man: 'I can't believe the training session was cancelled again.' Woman: 'I know. This is the third time this month. We should say something to the HR manager.' What does the woman suggest?

Cancelling the training session permanently
Speaking to the HR manager about the cancellations (Correct answer)
Attending a training session at a different company
Writing a formal complaint to senior management

Correct answer: Speaking to the HR manager about the cancellations

'We should say something to the HR manager' is the woman's explicit suggestion to address the repeated cancellations.

Question 183: An event program states: 'The keynote address will be delivered at 9:00 AM. Workshop sessions run from 10:00 AM to 12:00 PM. Lunch will be provided from 12:00 PM to 1:00 PM. Afternoon sessions begin at 1:00 PM.' How long are the morning workshop sessions?

Three hours
One hour
Ninety minutes
Two hours (Correct answer)

Correct answer: Two hours

Workshop sessions run from 10:00 AM to 12:00 PM — a duration of exactly two hours.

Question 184: Who's responsible for booking the travel arrangements?

We are going to Paris next month.
The flight leaves at 10 AM.
That would be someone in the administrative department. (Correct answer)
The arrangements were very complicated.

Correct answer: That would be someone in the administrative department.

The question asks 'Who,' requiring the identification of a person or department. The correct answer identifies the responsible party ('someone in the administrative department').

Question 185: Examine the photograph. Where are the people most likely located?

C. In a library.
D. In an outdoor café. (Correct answer)
A. In a lecture hall.
B. In a movie theater.

Correct answer: D. In an outdoor café.

The image displays people sitting at tables with umbrellas, which is characteristic of an outdoor seating area for a restaurant or café. The other locations are typically indoors and have different arrangements.

Question 186: For this question, you will look at a photograph and then listen to four statements. Choose the statement that best describes the photograph. (Image: A small group of four people, two men and two women, are jogging on a dirt path in a wooded area. They are all wearing athletic clothing and running shoes.)

C) Some people are exercising outdoors. (Correct answer)
B) They are having a picnic in the forest.
D) A race is about to begin.
A) They are hiking up a mountain.

Correct answer: C) Some people are exercising outdoors.

Statement (C) provides the most accurate and general description of the activity. The people are dressed for exercise and are jogging, which is a form of outdoor exercise. Option (A) is too specific and may be incorrect; they are on a path, but not necessarily hiking a mountain. Option (B) is incorrect as they are running, not eating. Option (D) is incorrect because they are already in motion, not waiting at a starting line.

Question 187: Select the underlined section that contains an error:\t

know
for (Correct answer)
dissatisfied
can

Correct answer: for

The preposition 'for' is often used to indicate cause or reason, as in 'dissatisfied for a number of reasons.' However, the standard and most grammatically precise preposition to use with 'dissatisfied' when referring to the object or subject of the dissatisfaction is 'with.' Therefore, 'If you are dissatisfied *with* any reason' (though awkward) or 'If you are dissatisfied *with* the product for any reason' would be more aligned with prescriptive grammar rules.

Question 188: Questions 1 through 3 refer to the following radio advertisement. (Audio Transcript) 'Are you tired of slow internet speeds that can't keep up with your busy life? Do you experience frustrating buffering when trying to stream your favorite shows? Then it's time to switch to SwiftNet Fiber Optics! For a limited time, new customers can get our Gigaspeed package for just fifty dollars a month for the first year. That's a full gigabit of download speed, fast enough for the whole family to stream, game, and work from home without any slowdowns. And if you sign up online by this Friday, we'll waive the seventy-five-dollar installation fee. Don't wait! Visit us at swiftnet.com to check availability in your area and make the switch today. SwiftNet: Internet that moves at the speed of you.' 2. How can new customers avoid paying the installation fee?

By referring a friend to the service
By calling a specific phone number
By purchasing a one-year contract
By signing up online before the weekend (Correct answer)

Correct answer: By signing up online before the weekend

The speaker explicitly states, '...if you sign up online by this Friday, we'll waive the seventy-five-dollar installation fee.' This indicates the action required and the deadline to qualify for the offer.

Question 189: The HR department is responsible _______ coordinating all employee training programs.

of
for (Correct answer)
with
to

Correct answer: for

'Responsible for' is a fixed collocation in English. When 'responsible' is followed by a gerund or noun, the preposition 'for' is always used.

Question 190: A product description states: "The ProScan X200 is a high-resolution portable scanner designed for professionals. It supports both single and double-sided scanning and connects via USB or Bluetooth. Battery life is rated at 8 hours." Which feature allows wireless connection?

USB connection
Double-sided scanning capability
Bluetooth connectivity (Correct answer)
High-resolution scanning

Correct answer: Bluetooth connectivity

Bluetooth connectivity is the wireless connection option listed in the product description. USB is wired, not wireless.

Question 191: Questions 5-6 refer to the following advertisement and email. Advertisement Oakridge Business Center - Office Suites for Lease Elevate your business with a professional address at the Oakridge Business Center. We offer flexible leasing terms on fully furnished office suites, perfect for startups and established companies alike. Our amenities include: * High-speed internet * 24/7 building access * Mail handling service * Access to shared conference rooms (booking required) * Kitchenette with complimentary coffee and tea Special Offer: Sign a 12-month lease by April 30 and receive the first two months rent-free! Contact us today for a tour: leasing@oakridgecenter.com or 555-0182. Email To: leasing@oakridgecenter.com From: s.valeria@innovatech.com Date: May 2 Subject: Inquiry Regarding Office Suite Dear Leasing Manager, I saw your advertisement for office suites and am very interested in your facility. My company, InnovaTech, is a small software development startup with a team of six people. We are looking for a space that can accommodate us starting next month. I would like to schedule a tour sometime next week. I am also curious if the special offer mentioned in the ad is still available. We are prepared to sign a one-year lease if the space meets our needs. Thank you, Silvia Valeria What will the leasing manager likely tell Ms. Valeria about the special offer?

That it provides a discount on internet service
That it is only for established companies
That she is not eligible for it (Correct answer)
That it can be extended for her company

Correct answer: That she is not eligible for it

The advertisement states that the special offer is for those who 'Sign a 12-month lease by April 30.' Ms. Valeria's email is dated May 2, which is after the deadline. Therefore, she is no longer eligible for the promotion.

Question 192: A warranty card states: "Register your product within 30 days of purchase to activate your 2-year warranty. Failure to register will limit your coverage to 90 days." What is the benefit of registering the product?

The product price is refunded partially
The warranty period is extended to 2 years (Correct answer)
The warranty becomes void after registration
The customer receives a free replacement immediately

Correct answer: The warranty period is extended to 2 years

Registration extends the warranty from 90 days to 2 years — a significant benefit of completing the registration process.

Question 193: An employee handbook states: "Employees are expected to arrive no later than five minutes before their scheduled shift. Chronic lateness may result in disciplinary action." What could happen to employees who are repeatedly late?

They will receive a pay reduction
They must attend a mandatory training session
They may face disciplinary measures (Correct answer)
They will be transferred to a different department

Correct answer: They may face disciplinary measures

The handbook says 'chronic lateness may result in disciplinary action' — disciplinary action covers potential formal consequences for repeated lateness.

Question 194: A memo states: 'Effective immediately, all purchase orders exceeding $5,000 must receive prior approval from the CFO.' What does 'effective immediately' mean?

The policy requires written confirmation
The policy applies only to future purchases
The policy starts right now (Correct answer)
The policy will begin next month

Correct answer: The policy starts right now

'Effective immediately' is a formal phrase meaning the change takes effect at the present moment, with no grace period or delay.

Question 195: The project team met _______ to review progress and address any issues before the final deadline.

weekday
weekly (Correct answer)
week
weekend

Correct answer: weekly

'Weekly' is an adverb meaning once a week or every week, correctly modifying the verb 'met' to describe how frequently the team gathered.

Question 196: The photograph shows shelves of books in a quiet room with reading chairs and soft lighting. A person is seated reading. Which description is best?

A person is working at a bookstore checkout counter.
A person is reading in a library. (Correct answer)
A person is studying in a busy café.
A person is sleeping in a hotel lobby.

Correct answer: A person is reading in a library.

Shelves of books, reading chairs, soft lighting, and someone quietly reading all describe a library environment. A bookstore checkout and busy café would have different characteristics.

Question 197: A warranty document states: 'This warranty covers manufacturing defects for one year from the date of purchase. It does not cover damage caused by misuse, accidents, or unauthorized modifications.' Which situation would be covered by the warranty?

A product that stops working due to a manufacturing fault within six months of purchase (Correct answer)
A product damaged when the user dropped it
A product modified by a third-party technician
A product that develops a fault two years after purchase

Correct answer: A product that stops working due to a manufacturing fault within six months of purchase

A manufacturing defect within one year (six months is within the one-year window) is explicitly covered. The other options all describe exclusions (accidental damage, modifications, post-warranty).

Question 198: A company newsletter states: "Last quarter, our customer satisfaction score reached 94%, up from 88% the previous quarter. This improvement is attributed to the launch of our 24-hour support line and the introduction of the live chat feature on our website." What caused the improvement in the satisfaction score?

A redesigned website and mobile app
Faster shipping and improved packaging
The launch of a 24-hour support line and live chat (Correct answer)
A new pricing strategy and discount promotions

Correct answer: The launch of a 24-hour support line and live chat

The newsletter directly attributes the satisfaction score improvement to the 24-hour support line and the live chat feature.

Question 199: A travel itinerary reads: 'Day 1: Arrive in Berlin, check into hotel. Day 2: City tour and museum visits. Day 3: Day trip to Potsdam. Day 4: Departure.' How many full days does this trip include?

Three full days
Four full days
One full day
Two full days (Correct answer)

Correct answer: Two full days

Day 1 involves arrival and check-in (not a full day). Day 4 is departure (not a full day). Days 2 and 3 have full scheduled activities, making two full activity days.

Question 200: Man: 'Excuse me, I think I left my briefcase in the conference room. Has anyone turned one in?' Woman: 'Let me check the log. What does it look like?' Man: 'It's a black leather briefcase with the initials 'T.G.' on the handle.' Woman: 'Ah, yes. A member of the cleaning staff found it about an hour ago. You'll just need to sign this form to claim it.' Question: What will the man most likely do next?

Go to the conference room
Call the cleaning staff
Sign a document (Correct answer)
Describe the contents of the briefcase

Correct answer: Sign a document

The woman's final statement is a direct instruction to the man: 'You'll just need to sign this form to claim it.' Therefore, his immediate next action will be to sign the form.

TOEIC Listening and Reading Test

The TOEIC Listening and Reading test assesses English-language proficiency for people working in an international environment.

200

Questions

120 min

Time Limit

To Pass

Checking for saved progress...

Exam Rules

You can skip questions and return to them later
Flag questions for review before submitting
No feedback shown until you submit the entire exam
Unanswered questions count as wrong — answer everything
10 pretest questions are mixed in and don't affect your score
Timer auto-submits when time runs out
Your progress is auto-saved every 30 seconds