Workplace Behaviour and Personality Flashcards
7 cards from real RBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Workplace Behaviour and Personality flashcards as text
You are under significant pressure to meet a deadline and begin to feel overwhelmed. The most effective strategy is to:
Answer: Prioritize tasks, communicate status to your manager, and ask for support if needed
Prioritizing, communicating proactively, and seeking support when necessary are signs of effective stress management.
Which of the following best describes 'active listening' in a professional setting?
Answer: Maintaining eye contact, reflecting back key points, and asking clarifying questions
Active listening involves full engagement, reflection, and clarification — not just silence while waiting to respond.
An RBC assessor asks you to describe how you handle competing priorities. The ideal answer demonstrates:
Answer: That you assess urgency and importance, communicate with stakeholders, and adjust as needed
Effective prioritization involves evaluating urgency and impact, then communicating proactively with stakeholders.
You receive a task that falls outside your area of expertise. The best course of action is to:
Answer: Accept it, acknowledge the learning curve, and seek guidance where needed
Accepting stretch assignments and seeking support when needed shows initiative and a growth mindset.
Which of the following most accurately reflects ethical decision-making under pressure?
Answer: Following established guidelines even when it is inconvenient
Consistent adherence to rules and policies, especially under pressure, is the foundation of ethical workplace behaviour.
A personality assessment reveals you score low on extraversion. In a team role at RBC, this most likely means you:
Answer: May prefer structured collaboration over open networking but can still be highly effective
Introversion does not preclude effectiveness in teams; introverts often excel at deep work, listening, and structured collaboration.
When working in a diverse team, which behaviour most supports an inclusive environment?
Answer: Acknowledging different perspectives and adapting your communication style accordingly
Inclusion requires recognizing and adapting to diverse needs and communication styles, not enforcing uniformity.