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Microsoft 365 Pricing, Licensing & Support Flashcards

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  1. A school district wants free Microsoft 365 services for students. Which plan should they investigate?

    Answer: Microsoft 365 Education A1

    Microsoft 365 Education A1 is available for free to qualifying educational institutions for eligible students and teachers.

  2. Which support channel allows Microsoft 365 administrators to submit and track service requests at any time?

    Answer: The Microsoft 365 admin center's Support section

    Administrators can open and manage support tickets directly through the Support section of the Microsoft 365 admin center, available 24/7.

  3. What is the purpose of Microsoft 365 'add-on' licenses?

    Answer: To provide additional features or services on top of an existing base plan

    Add-on licenses allow organizations to supplement their existing Microsoft 365 plan with specific additional capabilities without upgrading the entire plan.

  4. Which Microsoft 365 component provides the ability to host audio conferencing via a dial-in number for Teams meetings?

    Answer: Audio Conferencing add-on

    The Audio Conferencing add-on enables users to join Teams meetings via a PSTN dial-in phone number, available as a separate license add-on.

  5. A company signs a 1-year Microsoft 365 agreement but needs to cancel after 3 months. What typically happens?

    Answer: They may be subject to early termination fees or must pay the remaining months

    Annual subscriptions typically require payment for the committed term, and early cancellation may result in fees or forfeiture of remaining prepaid amounts per the agreement terms.

  6. Which Microsoft 365 plan includes Microsoft Intune for mobile device management as part of the base subscription?

    Answer: Microsoft 365 Business Premium

    Microsoft 365 Business Premium includes Microsoft Intune and Azure AD Premium P1 for advanced device and identity management.

  7. What does 'seat' mean in the context of Microsoft 365 licensing?

    Answer: A single user license entitlement within a subscription

    In Microsoft 365, a 'seat' refers to a single user license purchased as part of a subscription, often used interchangeably with 'license' or 'user slot.'