LPC Organizational Leadership 4 — Questions and Answers
Question 1: A coachee resists a reorganization and keeps reminiscing about 'how things used to be.' In Bridges' Transition Model, which phase is this?
- Ending, losing, letting go (Correct answer)
- The neutral zone
- The new beginning
- Unfreezing
Correct answer: Ending, losing, letting go
Bridges' first phase centers on loss and letting go of the old identity.
Question 2: Lewin's change model consists of which three stages?
- Plan, do, check
- Unfreeze, change, refreeze (Correct answer)
- Awareness, desire, knowledge
- Forming, storming, norming
Correct answer: Unfreeze, change, refreeze
Lewin described loosening the status quo, moving to a new state, and stabilizing it.
Question 3: Which ADKAR element comes immediately after 'Awareness' of the need for change?
- Knowledge
- Ability
- Desire (Correct answer)
- Reinforcement
Correct answer: Desire
Prosci's ADKAR sequence is Awareness, Desire, Knowledge, Ability, Reinforcement.
Question 4: A senior leader avoids giving feedback and lets the team decide everything without guidance, leading to confusion. This describes:
- Democratic leadership
- Laissez-faire leadership (Correct answer)
- Servant leadership
- Situational leadership
Correct answer: Laissez-faire leadership
Laissez-faire leadership is a hands-off approach associated with low clarity and weaker outcomes.
Question 5: According to Leader-Member Exchange (LMX) theory, employees in the 'in-group' typically receive:
- Less responsibility and fewer resources
- Stricter performance monitoring
- Only formal, contractual interactions
- More trust, communication, and development opportunities (Correct answer)
Correct answer: More trust, communication, and development opportunities
High-quality LMX relationships feature mutual trust, support, and greater latitude.
Question 6: When coaching a leader on strategic alignment, which tool cascades objectives so that team goals visibly connect to company goals?
- SWOT analysis
- Myers-Briggs Type Indicator
- Johari Window
- OKRs (Objectives and Key Results) (Correct answer)
Correct answer: OKRs (Objectives and Key Results)
OKRs link measurable key results to objectives at each level of the organization.
Question 7: A coach asks a new manager to shift from doing technical work to achieving results through others. This transition is described in which model?
- The Leadership Pipeline (Charan, Drotter, Noel) (Correct answer)
- Maslow's Hierarchy of Needs
- Blake-Mouton Managerial Grid
- Herzberg's Two-Factor Theory
Correct answer: The Leadership Pipeline (Charan, Drotter, Noel)
The Leadership Pipeline describes skill, time, and value shifts at each leadership passage.