Applied Methods and Techniques Flashcards

Which project management technique identifies the longest sequence of dependent tasks that determines the minimum project duration?

Answer: Critical path method

The critical path is the longest chain of dependent tasks; any delay on it delays the project.

After resolving a printer issue, a technician confirms the user can print and adds a preventive measure. Which step comes last?

Answer: Document findings, actions, and outcomes

Documentation is the final step of the troubleshooting methodology.

In Agile Scrum, what is a short, time-boxed iteration during which a usable increment is produced called?

Answer: Sprint

A sprint is a fixed-length iteration, typically 1-4 weeks, delivering a working increment.

A help desk analyst splits a network problem in half by testing connectivity at the middle device, then repeats on the failing half. Which technique is this?

Answer: Divide and conquer

Divide and conquer halves the problem space repeatedly to isolate the fault quickly.

Which method ensures a file has not been altered during transfer?

Answer: Comparing hash values before and after transfer

Matching hashes (e.g., SHA-256) confirm file integrity.

What is the main purpose of a root cause analysis (RCA) after a major outage?

Answer: To identify the underlying cause and prevent recurrence

RCA digs beneath symptoms to find the true cause so it does not happen again.

Which backup method copies only data changed since the last full backup and does NOT reset the archive bit?

Answer: Differential

Differential backups capture all changes since the last full backup without clearing the archive bit.