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FREE Walmart Order Management Questions and Answers
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If a credit card order is placed and then cancelled. What happened with the money?
The customer will be refunded.
The customer must go to the store to obtain the cash.
Instead, the customer will receive a gift card.
The authorization hold will be removed within 5 business days.
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What should you offer first in exchange for a return?
Replacement
Refund
Order cancelation
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The customer wishes to cancel an order, but the order has already been sent. What are your options?
Please call us back; the cancellation option may become available later.
CCA should be contacted to request a cancellation.
Contact the manufacturer.
Inform the consumer about the return procedure.
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For personal use items, you should provide the manufacturer's phone number.
False
True
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Customers who desire a refund must always return the item to Walmart.
False
True
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What reason code should be used to handle a return for air fryer that didn't come with the cable?
Change of mind
Lost after delivery
Missing Parts
Item missing from box
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Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.
Issue a refund for "lost in transit."
Recommend disputing the charges or contacting the carrier.
Offer a replacement as "item missing from package,"
Recommend going with the cops.
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