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FREE Walmart Knowledge Questions and Answers
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Which of the following is not a valid payment method combination on Walmart.com?
One Debit Card/Walmart Gift Card
Three Gift Cards
Debit Card/ Credit Card
Paypal
Correct!
Wrong!
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Choose the tool that we use to report fraudulent charges.
Right Now
None of these options are correct
CCA
VCC
Correct!
Wrong!
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Which of the following problems does the Customer Resolution Team need to be notified about?
The customer threatens to contact the BBB.
After 5 business days, the authorization hold is not removed.
The customer is unable to place an order.
The customer is curious about the return policy for certain items.
Correct!
Wrong!
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What is the name of the system where a refund should be processed?
VCC
Interceptas
CCA
Right Now
Correct!
Wrong!
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How long does it take for a refund to be deposited back to a credit or debit card?
30 days
24 hours
48 hours
5 days
Correct!
Wrong!
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A finance hold happens when:
The system identifies an order as possibly fraudulent and holds it for 48 hours.
The item is no longer available.
The credit card was approved.
The order of the customer was canceled.
Correct!
Wrong!
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Which of the following is not correct?
If an item is delivered late, the customer will automatically receive a discount.
During the checkout process, customers can specify their shipping address.
We can make policy exceptions.
The customer has the option of returning the goods to the store.
Correct!
Wrong!
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