Emotional intelligence involves recognizing and managing emotions in oneself and others, which is crucial for effective interpersonal communication.
Handling the situation privately and respectfully helps to maintain professionalism and encourages positive change.
Constructive criticism should be received with an open mind, showing appreciation for the feedback and considering it for improvement.
Demonstrating empathy involves acknowledging and validating the other person’s feelings.
Effective conflict resolution focuses on the issue at hand, not personal attacks, and aims for a solution that benefits both parties.
Smiling is generally considered a positive non-verbal cue that indicates friendliness and openness.
Active listening involves non-verbal cues and verbal affirmations to show the speaker you are engaged and understanding their message.
A sincere apology and a willingness to make amends show respect and a desire to maintain a positive relationship.
Asking for clarification shows that you are attentive and want to complete the task accurately.
Assertive communication respects both parties' rights and expresses needs and feelings directly and honestly.
Constructive feedback should be specific, actionable, and focused on improvement.
