Free MPI Claims Services Questions and Answers — Questions and Answers
Question 1: John has placed an order for Saree on 5th Dec 2014 which is getting supplied through our Vendor & it is still on "Packed" status even on 6th Dec 2014. What is the process to be followed if customer call us regarding the order?
- Inform customer to wait for 24-48 hrs for the order status to move to Shipped & incase if the status remains unchanged even post that request to call us & we shall initiate task WIP/Packed more than 24 hrs & provide TAT (Correct answer)
- Advise customer to keep tracking order on My Myntra as we do not have the specific timelines when the product will get disptached from Vendor
- Raise task WH & Logistics - WIP/Packed more than 24 hrs & provide TAT
- Inform customer that product is getting shipped through our vendor & it is taking more time than expected & inform that he will get the order delivered on or before the promise date
Correct answer: Inform customer to wait for 24-48 hrs for the order status to move to Shipped & incase if the status remains unchanged even post that request to call us & we shall initiate task WIP/Packed more than 24 hrs & provide TAT
If a customer calls regarding their order, they should be informed to wait for 24-48 hours for the order status to change to "Shipped". If the status remains unchanged even after that time, the customer should be instructed to call again and the company will initiate a task to investigate why the order has been in the "Packed" status for more than 24 hours. The company will then provide the customer with the estimated time of arrival for their order.
Question 2: For Converse shoes, the size mentioned on the bottom of the shoe is:
- Indian Size
- Euro Size
- UK Size
- US Size (Correct answer)
Correct answer: US Size
The size mentioned on the bottom of Converse shoes is the US size. This means that the size indicated corresponds to the sizing system used in the United States.
Question 3: Only for highly critical tech issues on Myntra.com website, like site down, key pages (Home, Men, Women), Listing pages, Cart, PDP, Address widget, etc. not loading you will send your feedback and inputs to :
- TechOnCall@Myntra.com
- TechOps@Myntra.com (Correct answer)
- TechCall@Myntra.com
- TechONOPS@myntra.com
Correct answer: TechOps@Myntra.com
The correct answer is TechOps@Myntra.com. This email address is the most appropriate for sending feedback and inputs regarding highly critical tech issues on the Myntra.com website. It is likely that the TechOps team is responsible for addressing and resolving these types of issues.
Question 4: Customer claims that, the body lotion she had received was empty. What is the process you follow?
- Just queue the return
- Advise the customer to share the images through Contact us form from any E-mail ID of his. (Correct answer)
- Advise the customer to share the email ( Issue description along with the image of the product through Contact us form (Customer has to send the E-mail from the same E-mail ID from which he had placed an order).
- Queue the return after confirming the policy
Correct answer: Advise the customer to share the images through Contact us form from any E-mail ID of his.
The correct answer is to advise the customer to share the images through the Contact us form from any E-mail ID of theirs. This is the appropriate process to follow because it allows the customer to provide evidence of the issue by sharing images of the empty body lotion. This helps in verifying the customer's claim and resolving the issue effectively.
Question 5: I am sorry I knocked your coffee over and it has spilled on your lap, let me pay for your dry cleaning bill. is an
- Empathy statement
- Sympathy statement
- Apology Statement (Correct answer)
- None of the given options
Correct answer: Apology Statement
The given statement "I am sorry I knocked your coffee over and it has spilled on your lap, let me pay for your dry cleaning bill" is an apology statement. It acknowledges the mistake of knocking over the coffee and takes responsibility for the consequences by offering to pay for the dry cleaning bill. This shows remorse and a desire to make amends for the accident.
Question 6: Customer calls in stating, he had requested for the amount to be transferred back to his account. The total amount was Rs. 2600. Customer claims he had received only Rs. 2300. You check Prism and the information given by the customer was right (balance of Rs. 300 was in his Myntra.com account). What is the process you will follow to ensure this is addressed?
- Please change the status of the already raised task on that incident from "Resolved / Closed" to “Opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 3 business days.
- Please change the status of the already raised task on that incident from "Resolved / Closed" to “Opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 2 business days.
- Please change the status of the already raised task on that incident from "Resolved / Closed" to “Re-opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 2 business days.
- Please change the status of the already raised task on that incident from "Resolved / Closed" to “Re-opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 3 business days. (Correct answer)
Correct answer: Please change the status of the already raised task on that incident from "Resolved / Closed" to “Re-opened” - Assign that task back to "Finance" team - Mention the difference amount in task notes as well as in the amount field - Communicate standard TAT of 3 business days.
In order to address the customer's claim of not receiving the full amount, the correct process to follow is to change the status of the already raised task on that incident from "Resolved / Closed" to "Re-opened". The task should be assigned back to the "Finance" team, and the difference amount should be mentioned in the task notes as well as in the amount field. Additionally, the standard Turnaround Time (TAT) of 3 business days should be communicated to the customer.
Question 7: Which means that the patient and or insured has authorized the payer to reimburse the provider directly?
- Accept assignment
- Assignment of benefits (Correct answer)
- Coordination of benefits
- Medical necessity
Correct answer: Assignment of benefits
Assignment of benefits refers to the process in which a patient or insured individual authorizes the payer (such as an insurance company) to reimburse the healthcare provider directly. This means that the patient does not need to pay the provider out-of-pocket and then seek reimbursement from the payer. Instead, the provider can directly receive payment from the payer, making it more convenient for the patient.
Question 8: Providers who o not accept assignment of Medicare benefits do not receive information included in the ______, which is sent to the patient.
- Electronic flat file
- Encounter form
- Ledger
- Medicare summary notice (Correct answer)
Correct answer: Medicare summary notice
Providers who do not accept assignment of Medicare benefits do not receive information included in the Medicare summary notice, which is sent to the patient. The Medicare summary notice is a document that provides a summary of the services or supplies billed to Medicare on the patient's behalf. It includes information such as the date of service, the provider's name, the service provided, the amount billed, and the amount Medicare paid. This notice is sent to the patient to inform them about the services they received and the financial responsibility they may have.
Question 9: The transmissions of claims data to payers or clearinghouses is called claims...
- Adjucation
- Assignment
- Processing
- Submission (Correct answer)
Correct answer: Submission
The term "claims submission" refers to the process of sending claims data to payers or clearinghouses for processing and reimbursement. This involves submitting all the necessary information and documentation related to the claim for review and evaluation. The other options provided - adjudication, assignment, and processing - are not specifically related to the act of transmitting claims data, making them incorrect choices.
Question 10: Which facilitates processing of nonstandard claims data elements into standard data elements?
- Clearinghouse (Correct answer)
- EHNAC
- Payer
- Provider
Correct answer: Clearinghouse
A clearinghouse is a system that helps in the processing of nonstandard claims data elements into standard data elements. It acts as an intermediary between healthcare providers and payers, receiving claims data in various formats and converting them into a standardized format that can be easily understood and processed by the payer. This ensures seamless communication and efficient processing of claims, reducing errors and improving overall workflow in the healthcare industry.
Question 11: A series of fixed length records submitted to payers to build for health care services is an electronic
- Flat file format (Correct answer)
- Funds transfer
- Remittance adice
- Source document
Correct answer: Flat file format
The correct answer is flat file format. A series of fixed length records submitted to payers to bill for healthcare services refers to a format in which the data is stored in a file with a fixed structure, where each record has a predetermined length. This format is commonly used for electronic data interchange in the healthcare industry, allowing for the efficient transfer of information between systems.
Free MPI Claims Services Questions and Answers
John has placed an order for Saree on 5th Dec 2014 which is getting supplied through our Vendor & it is still on "Packed" status even on 6th Dec 2014.
What is the process to be followed if customer call us regarding the order?
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