Free 911 Dispatcher Question and Answers — Questions and Answers
Question 1: The organization whose goal it is to help citizens and first responders is to make sure that as a country we jointly work to improve our capacity to anticipate, defend against, respond to, recover from, and mitigate hazards
- FEMA (Correct answer)
- CEMP
- NIMS
- NORAD
Correct answer: FEMA
FEMA, the Federal Emergency Management Agency, is the U.S. government agency responsible for coordinating the nation's response to disasters. Its mission explicitly includes helping citizens and first responders prepare for, protect against, respond to, recover from, and mitigate all hazards, aligning perfectly with the description provided.
Question 2: NORAD is an acronym for:
- North American Roadway Area Department
- National Organization for response and Detaining
- National Officers Retaining Area Defenses
- North American Aerospace Defense Command (Correct answer)
Correct answer: North American Aerospace Defense Command
NORAD stands for North American Aerospace Defense Command. It is a bi-national organization of the United States and Canada that provides aerospace warning, aerospace control, and maritime warning for North America, primarily monitoring airspace and providing early warning of potential threats.
Question 3: Officers can locate the number on a material by looking for it on the:
- Orange panel (Correct answer)
- In the chemical aid booklet
- Red panel
- Black and White panel
Correct answer: Orange panel
In hazardous materials identification systems, such as those used in transportation, the UN/NA number (a four-digit identification number for hazardous substances) is typically found on an orange panel or placard. This panel is designed to quickly convey the specific material's identity to emergency responders, ensuring they can take appropriate safety measures.
Question 4: The following details are required in order to properly question a Telecommunicator:
- Asking if the patient needs an ambulance
- Finding out if the call just occurred or if its past occurred
- Where, what, when, weapons, who and how (Correct answer)
- Getting the callers first and last name, address, and date of birth
Correct answer: Where, what, when, weapons, who and how
The '6 W's' (Where, What, When, Weapons, Who, How) are fundamental questions telecommunicators are trained to ask to quickly gather essential information during an emergency call. These questions provide a comprehensive overview of the incident, enabling dispatchers to prioritize, allocate appropriate resources, and ensure responder safety.
Question 5: Answering an emergency medical services call "Cold" is:
- For life-threatening calls or emergencies
- No lights or sirens (Correct answer)
- For routine calls
- Lights and sirens
Correct answer: No lights or sirens
Answering an emergency medical services (EMS) call 'cold' means responding without the use of emergency lights and sirens. This type of response is typically reserved for non-life-threatening situations where a rapid, high-speed response is not necessary and could potentially endanger the public or responders, prioritizing safety over speed.
Question 6: The person assembling the necessary tools to carry out the incident in an Active Shooter scenario is known as:
- Planning phase
- Approach phase
- Fantasy phase
- Preparation phase (Correct answer)
Correct answer: Preparation phase
In the context of an active shooter scenario, the 'preparation phase' refers to the stage where the individual plans the attack, gathers intelligence, and assembles the necessary tools or weapons. This phase precedes the actual approach and execution of the incident, highlighting the importance of recognizing pre-incident indicators to potentially prevent such events.
Question 7: A Telecommunicator may act in ways that reflect poorly on their professionalism, the organization they work for, or its members, including:
- Not knowing SOP's
- Taking frequent breaks and long lunches
- Negative attitude, gossiping or making derogatory statements about the agency. (Correct answer)
- Laughing with a coworker
Correct answer: Negative attitude, gossiping or making derogatory statements about the agency.
Professionalism for a telecommunicator involves maintaining a positive demeanor and upholding the agency's reputation. Negative attitudes, gossiping, or making derogatory statements undermine team morale, erode public trust, and reflect poorly on the entire organization. These actions demonstrate a lack of professional conduct and respect for the workplace and its mission.
