DMV - Representative Consumer Protection and Dispute Resolution Flashcards
6 cards from real DMV practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 DMV - Representative Consumer Protection and Dispute Resolution flashcards as text
Under the California Consumers Legal Remedies Act (CLRA), a dealer who uses deceptive sales practices may be required to pay the consumer:
Answer: Actual damages, punitive damages, and attorney's fees
The CLRA allows courts to award actual damages, punitive damages, injunctive relief, restitution, and attorney's fees against dealers who engage in deceptive practices.
A buyer who wants to file a complaint about a California licensed dealer should contact which agency first?
Answer: California DMV Occupational Licensing (OL) Branch
The DMV's Occupational Licensing Branch investigates and disciplines licensed dealers for violations of California Vehicle Code.
What is the maximum amount a consumer can recover in California Small Claims Court for a vehicle-related dispute?
Answer: $10,000
As of current California law, individuals can sue for up to $10,000 in Small Claims Court for most civil disputes including vehicle transactions.
Under California's Song-Beverly Consumer Warranty Act, what remedy is a buyer entitled to if their vehicle qualifies as a lemon?
Answer: Replacement or full refund minus a mileage offset
Lemon law remedies include either a comparable replacement vehicle or a full purchase price refund, reduced by a mileage usage offset for miles driven before the defect arose.
The California Lemon Law buyback process requires the manufacturer to refund which of the following costs?
Answer: Down payment, loan payments, registration, taxes, and incidental costs
A lemon law repurchase must include the down payment, monthly payments made, registration fees, taxes, and incidental costs such as towing and rental car fees.
Which California law specifically prohibits a dealer from conditioning a vehicle sale on the buyer purchasing optional add-on products such as GAP insurance or paint protection?
Answer: The Rees-Levering Motor Vehicle Sales and Finance Act
The Rees-Levering Act prohibits dealers from conditioning financing or vehicle delivery on the purchase of optional add-on products.