Communication and Documentation Flashcards

Which element should a performance review avoid to reduce bias in documentation?

Answer: Vague personality descriptors like "abrasive" or "not a culture fit"

Vague, subjective descriptors are applied unevenly across groups and are hard to defend.

What is the main purpose of alt text on images in internal communications?

Answer: To describe the image's content and function for screen reader users

Alt text conveys an image's meaning to people who use screen readers.

An organization publishes an annual DEI report. Which practice best builds credibility?

Answer: Reporting progress and gaps transparently, with clear methods and next steps

Transparent reporting that includes shortfalls and consistent methods builds stakeholder trust.

A leader must announce layoffs that disproportionately affect one demographic group. What should happen before the announcement?

Answer: An adverse impact analysis reviewed with HR and legal counsel

An adverse impact review helps find and address possible disparate impact under Title VII before decisions are final.

Which statement best describes "plain language" in inclusive communication?

Answer: Clear, concise writing the intended audience can understand the first time they read it

Plain language puts audience comprehension first, using clear structure and familiar words.

An employee shares that they have changed their name and pronouns. What is the best documentation practice?

Answer: Update the name and pronouns in everyday systems such as email, directories, and badges as soon as possible

Promptly updating day-to-day records respects the employee's identity, while legal or payroll fields may follow separate requirements.

What is a key characteristic of an effective incident documentation file?

Answer: Dated, signed, kept confidential, and written at or near the time of the event

Timely, dated, confidential records are more accurate and more defensible.