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CTCM - Certified Texas Contract Manager Contract Modifications and Changes Questions and Answers

A contract for office cleaning services requires the contractor to vacuum all floors nightly.
The agency's contract manager verbally tells the contractor's supervisor to also start shampooing the carpets weekly, a task not mentioned in the original scope of work.

The contractor performs this extra work for a month and then submits an invoice for it.

This situation is best described as a:

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