Stakeholder Communication Flashcards
7 cards from real CFD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Communication flashcards as text
A bride calls two days before her wedding to change the centerpiece flowers due to an allergy concern. What is the best first step?
Answer: Listen fully, document the allergy, and assess feasible substitutions
Actively listening and documenting the allergy concern allows you to address the issue accurately and propose safe alternatives.
When presenting a floral proposal to a corporate client, which communication format is most professional?
Answer: A written proposal with itemized costs, sketches, and sample photos
A written proposal with visuals and itemized costs gives corporate clients the detail they need to approve budgets internally.
A venue coordinator asks for a floral timeline. What should this document include?
Answer: Delivery time, setup start, breakdown time, and key contact numbers
A floral timeline coordinates logistics between the florist and venue, covering all setup and breakdown milestones.
A client becomes upset upon seeing the finished arrangements because they differ from her mental image. How should the florist respond?
Answer: Acknowledge her feelings, review the consultation notes together, and offer a solution
Acknowledging the client's disappointment and reviewing agreed-upon specs together opens a constructive path to resolution.
Which of the following best describes 'active listening' in a floral design consultation?
Answer: Maintaining eye contact, paraphrasing client responses, and asking clarifying questions
Active listening involves engagement cues, paraphrasing, and follow-up questions to ensure accurate understanding.
A photographer at a wedding asks the florist to adjust bouquet placement for shots. What is the appropriate response?
Answer: Cooperate within reason while ensuring arrangements remain intact and beautiful
Collaborating with other vendors like photographers supports a smooth event while protecting the integrity of the floral designs.
What is the purpose of sending a post-event follow-up message to a client?
Answer: To solicit reviews, express gratitude, and open the door for future business
Post-event follow-up builds lasting relationships, encourages referrals, and positions the florist for repeat business.