Human Resources Management Flashcards

Which management approach involves allowing employees to participate in decision-making processes that affect their work?

Answer: Participative management

Participative (or democratic) management involves employees in decisions about their work, increasing engagement, ownership, and job satisfaction.

What is the primary purpose of a job description in a dietary department?

Answer: To outline specific duties, responsibilities, qualifications, and reporting relationships

Job descriptions define the essential duties, responsibilities, qualifications, physical requirements, and reporting relationships for each position.

Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin?

Answer: Title VII of the Civil Rights Act

Title VII of the Civil Rights Act of 1964 is the primary federal law prohibiting employment discrimination based on race, color, religion, sex, or national origin.

What is the MOST effective approach for addressing chronic employee tardiness?

Answer: Progressive discipline with documented counseling

Progressive discipline provides a structured, fair approach with escalating consequences while documenting each step to protect both the employee's rights and the organization.

Which training method is MOST effective for teaching proper handwashing technique to new dietary staff?

Answer: Hands-on demonstration with return demonstration

Hands-on demonstration followed by return demonstration (where the trainee performs the skill while observed) is the most effective method for teaching psychomotor skills like handwashing.

What does employee turnover rate measure?

Answer: The percentage of employees who leave during a specified period

Employee turnover rate measures the percentage of the workforce that separates from the organization during a defined period, typically annually.