Workplace Wellness and Career Satisfaction Flashcards
7 cards from real CCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Workplace Wellness and Career Satisfaction flashcards as text
According to the Maslach Burnout Inventory, which three dimensions make up burnout?
Answer: Emotional exhaustion, depersonalization, and reduced personal accomplishment
The MBI measures burnout as emotional exhaustion, depersonalization (cynicism), and reduced personal accomplishment.
In Herzberg's two-factor theory, which of the following is a hygiene factor rather than a motivator?
Answer: Company policy and salary
Hygiene factors such as pay and policy prevent dissatisfaction but do not by themselves create satisfaction.
A client reshapes her tasks and relationships at work to better fit her strengths without changing her job title. This is best described as:
Answer: Job crafting
Job crafting is employee-initiated changes to task, relational, or cognitive boundaries of a job.
In the Theory of Work Adjustment, 'satisfactoriness' refers to:
Answer: The employer's evaluation of the worker's performance and fit
Satisfactoriness is the environment's satisfaction with the individual, while satisfaction is the individual's satisfaction with the environment.
Which instrument is specifically designed to measure job satisfaction across 20 facets based on the Theory of Work Adjustment?
Answer: Minnesota Satisfaction Questionnaire
The MSQ was developed by the Minnesota Work Adjustment Project to assess satisfaction with 20 reinforcers.
Karasek's Job Demand-Control model predicts the highest strain when a job has:
Answer: High demands and low control
High-strain jobs combine heavy psychological demands with little decision latitude.
An employee comes to work while ill and performs at reduced capacity. This phenomenon is called:
Answer: Presenteeism
Presenteeism is being physically present but less productive due to illness or other problems.