Supplement and Reinspection Procedures Flashcards
7 cards from real CAADE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Supplement and Reinspection Procedures flashcards as text
What is a 'concurrence' in supplement procedures?
Answer: An agreement between the repair facility and the insurance appraiser on the supplemental items and amounts
Concurrence is the mutual agreement reached between the repair facility and the insurance appraiser on the scope and cost of supplemental repairs, allowing work to proceed without dispute.
When a supplement is submitted electronically via an estimating platform, which of the following is typically required to finalize the process?
Answer: Appraiser review and digital authorization within the system
Modern estimating platforms (e.g., CCC, Mitchell, Audatex) allow appraisers to review, adjust, and digitally authorize supplements without requiring paper signatures or regulatory approval.
A repair shop discovers that a vehicle's frame rail is more severely buckled than originally noted. This finding should result in:
Answer: A supplement that includes additional straightening, sectioning, or replacement labor and materials
Greater-than-anticipated structural damage warrants a supplement to account for the additional labor operations, equipment use, and materials required to restore the vehicle to pre-loss condition.
Which of the following best describes 'parts price adjustments' in a supplement?
Answer: Correcting part prices that changed between the original estimate and the time of ordering
Parts prices can fluctuate between the initial estimate and actual ordering; a supplement may adjust prices to reflect current market pricing at the time the repair is performed.
In a supplement, what does 'related damage' mean?
Answer: Damage that is causally connected to and resulted from the covered loss
Related damage is damage that is causally linked to the current covered loss event; only related damage is eligible for coverage and inclusion in the supplement.
An insurer's appraiser disagrees with a repair shop's supplement on a specific repair operation. What is the appropriate process to resolve this?
Answer: Both parties review technical references, OEM procedures, and estimating guidelines to reach agreement
Disputes over supplement items are typically resolved by referencing OEM repair procedures, I-CAR training, estimating database guidelines, and mutual discussion between the appraiser and shop.
What is a 'desk review' in the context of supplement processing?
Answer: A remote review of the supplement by an appraiser using photos and documentation without visiting the vehicle
A desk review allows appraisers to evaluate supplement requests remotely using digital photos, estimates, and documentation rather than a physical reinspection, which reduces cycle time.