Professional and Ethical Practices Flashcards

A vendor offers you a free product only if you badmouth a competitor's brand to clients. You should:

Answer: Decline, since disparaging competitors dishonestly is unethical

Accepting incentives to spread false or unfair claims about competitors is unethical.

Obtaining informed consent before a service means the client:

Answer: Understands the procedure, risks, and cost before agreeing

Informed consent requires the client to understand the procedure, its risks, and cost before agreeing.

A coworker asks you to clock them in when they are not present. This is:

Answer: Time fraud and an ethical violation

Falsifying time records is dishonest and constitutes fraud against the employer.

Professional appearance and hygiene of the technician matter because they:

Answer: Reinforce client confidence and reflect health standards

A clean, professional appearance builds client confidence and signals adherence to health standards.

If a client disputes a charge they believe is unfair, the professional approach is to:

Answer: Threaten the client

Listening, reviewing the facts, and reaching a fair resolution is the professional way to handle billing disputes.

Following the manufacturer's directions when mixing chemical products is an ethical duty because it:

Answer: Protects client and technician safety

Adhering to manufacturer instructions safeguards the health and safety of both client and technician.

Referring a client to another professional for a service outside your specialty demonstrates:

Answer: Integrity and prioritizing client outcomes

Referring clients when appropriate shows integrity and a focus on the best client outcome.