Professional and Ethical Practices Flashcards

A client asks you to perform a chemical service you are not trained or licensed to do. What is the ethical response?

Answer: Decline and refer the client to a qualified professional

Ethical practice requires working only within your training and license and referring clients when a service exceeds your scope.

Maintaining client confidentiality primarily means you should:

Answer: Keep personal and service information private unless the client consents

Confidentiality protects client trust by keeping personal and service information private without consent.

A salon charges every client a fixed price but tells one client the service is 'on sale' when it is not. This is an example of:

Answer: Deceptive business practice

Misrepresenting pricing or promotions to a client is a deceptive and unethical business practice.

Professional integrity when recommending retail products means you should:

Answer: Recommend products that genuinely benefit the client's needs

Recommendations should be based on the client's actual needs, not solely on maximizing sales.

If you notice a coworker skipping disinfection between clients, the professional course of action is to:

Answer: Address the safety concern with the coworker or a supervisor

Client safety is a shared responsibility, so unsafe sanitation practices should be addressed promptly.

A client becomes verbally aggressive during a service. The most professional response is to:

Answer: Stay calm, set boundaries, and de-escalate the situation

Remaining calm, setting respectful boundaries, and de-escalating protects both the client and the professional.

Which action best demonstrates ongoing professional development?

Answer: Attending continuing education and industry workshops

Continuing education keeps skills current and demonstrates commitment to the profession.