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Situational Judgment and Reasoning Flashcards

7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Situational Judgment and Reasoning flashcards as text

  1. A caller reports witnessing a hit-and-run and provides a partial license plate. What information is MOST critical to obtain next?

    Answer: The color and make of the fleeing vehicle

    Vehicle description including color and make helps officers locate the suspect vehicle quickly in combination with the partial plate.

  2. An elderly caller is reporting an emergency but cannot recall her address. What is the best way to help her identify her location?

    Answer: Ask her to step outside and read the nearest street signs or house numbers

    Asking the caller to look for visible address clues is faster and more reliable than solely depending on ANI/ALI, which may not be current.

  3. A caller reports that their child accidentally swallowed a small button battery. The child appears fine currently. What is the correct response?

    Answer: Dispatch EMS and advise immediate transport to an ER

    Button batteries can cause severe internal burns within two hours of ingestion and require immediate emergency medical evaluation.

  4. You receive a call about a person sitting on a bridge railing. The caller believes the person may be suicidal. Which resource should be dispatched FIRST?

    Answer: Police and EMS

    Police can secure the scene and intervene while EMS stands by for any medical needs following a potential fall or self-harm.

  5. While on a call, the line goes silent and the caller does not respond to your prompts. What should you do?

    Answer: Stay on the line, repeatedly ask if they are okay, and dispatch based on last known information

    A silent line may indicate the caller was incapacitated; dispatching on last known information protects the caller.

  6. A caller reports a gas leak inside their home. What pre-arrival instruction should be given FIRST?

    Answer: Tell them to leave the home immediately without using light switches or the doorbell

    Any electrical spark, including from a light switch or doorbell, can ignite accumulated gas; evacuation without activating any switches is the priority.

  7. A caller reports a neighbor using what appears to be a blowtorch near dry brush in high wind conditions. No fire is visible yet. How should this be classified?

    Answer: Fire hazard requiring fire department notification

    The combination of an ignition source, dry brush, and high winds constitutes an imminent fire hazard warranting fire department response.